Deleting a saved wireless profile

If you encounter difficulties connecting to the eduroam wireless network, especially after a NetID password change, you may need to remove your saved wireless profile from your computer. Follow the steps below to remove your profile, then recreate it.

 macOS

  1. If the Wi-Fi settings were installed as a configuration profile (e.g., from an employer, school, or VPN), you must remove the management profile itself:
  2. Open System Settings (or System Preferences).
  3. Search for "Profiles" in the search bar, or navigate directly to Privacy & Security (or Profiles on older macOS) and scroll down to the Other section.
  4. Select the wireless configuration profile from the list.
  5. Click the minus button (-) or Delete Profile option.
  6. Enter your Mac’s administrator password to authenticate and confirm the deletion.

 

Windows 10

  1. Press the Windows key or open the Start menu, then search for Settings.
  2. Select Network & Internet.
  3. Select Wi-Fi in the left panel.
  4. Click the link Manage Wi-Fi Settings. You might have to scroll down to find this setting if there are a large number of known or available networks.
  5. Under Manage Known Networks, select Northwestern and then click Forget.

 

iOS (iPhone or IPad)

  1. Open Settings and tap General.
  2. Scroll down and tap VPN & Device Management.
  3. Tap the specific wireless or configuration profile you want to remove.
  4. Tap Remove Profile, enter your device passcode, and confirm.
 

 Android

  1. Standard Android (Google Pixel, Motorola, etc.)

    1. Open the Settings app.

    2. Tap Network & internet > Internet.
    3. Tap the gear icon next to the Wi-Fi network you want to delete.
    4. Tap Forget at the bottom of the screen. 

  2. Samsung Galaxy Devices

    1. Open the Settings app.
    2. Tap Connections > Wi-Fi.
    3. Tap the three dots in the upper right corner and select Advanced settings.
    4. Tap Manage networks.
    5. Select the network you want to remove and tap Delete or Forget. 
 

Using Windows command prompt

  1. Press the Windows key or click on the Start button, then search for cmd.
  2. Right-click the Command Prompt and click Run as Administrator.
  3. Once Command Prompt is open, type netsh wlan show profiles.
  4. For every wireless profile with Northwestern in the name (e.g., Northwestern, Northwestern1, Northwestern2), you will need to manually remove them.
  5. Type netsh wlan delete profile name=Northwestern. Repeat this process for every Northwestern Wireless profile you found.

 

 

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