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Adobe Creative Cloud is a collection of graphic design, video editing, and web development software from Adobe. Adobe Creative Suite contains Photoshop, Lightroom, Illustrator, InDesign, Premiere Pro, Dreamweaver, and many more.

[Service] Adobe Creative Cloud Admin

[Service] ArcGIS

[Service] Automatic Call Distribution (ACD, CIC)

[Service] Big Fix

[Service] Bulkmail

[Service] Cable TV

[Service] CAESAR

[Service] Canvas

[Service] CATracks

[Service] Code42 (formerly known as CrashPlan)

[Service] Cognos

[Service] Computer Labs

[Service] ConnectNU

[Service] CyberArk

[Service] Deny Unsolicited Inbound Traffic (DUIT)

[Service] Device Wireless

[Service] Domain Name Service (DNS)

[Service] Duo - Admin

[Service] Duo - General

Multi-Factor Authentication (MFA) powered by Duo is a service provided by Northwestern IT for members of the Northwestern University community who use various administrative systems. It is a more secure way to log in, requiring the user authentication using NetID and password and with a registered phone number.

[Service] Effort Reporting System (ERS)

[Service] Electronic Institutional Review Board (eIRB)

[Service] Email Defense System (EDS)

[Service] EndNote

[Service] Epic

[Service] EProcurement

[Service] Ethernet

[Service] Exchange Calendar

[Service] Exchange Email

[Service] Expenses

[Service] Facilities Connect

[Service] Faculty Recruiting System (FRS)

[Service] Firewall

[Service] Frevvo

[Service] G Suite Accounts

[Service] Graduate Student Tracking System (GSTS)

[Service] Guest Wireless

[Service] Handshake

[Service] Hard Drive Encryption (Bitlocker Recovery)

[Service] iBuyNU

[Service] ImageNow

[Service] In-Building Cell Phone Service (DAS)

[Service] InfoEd

[Service] Inspire

[Service] Jabber

[Service] Jump (JMP)

[Service] Learning Technologies Integrations (LTI)

[Service] LinkedIn Learning

[Service] Listserv

[Service] Long Distance Calling

[Service] Mathematica

[Service] MATLAB

[Service] Microsoft Imagine

[Service] Microsoft SharePoint

[Service] Microsoft Teams

[Service] Microsoft Work-at-Home software program

[Service] myHR

[Service] myHR Learn

[Service] NetID

[Service] Network Time Protocol

[Service] Northwestern IT Website

[Service] Northwestern Safety Information System (NSIS)

[Service] Northwestern Scholars

[Service] Northwestern Wireless & Eduroam

[Service] NUCloud

[Service] NUcore

[Service] NUFinancials

[Service] NUL Electronic Resources

[Service] NUNDA

[Service] NUPlans

[Service] NUPortal

[Service] NUPrint

[Service] NUSA

[Service] NUSites

NUSites is a WordPress publishing environment offered in partnership with CampusPress and available to students, faculty, and staff, free of charge. It is used to build and manage websites and blogs. It may also be referred to as Sites.NU or WordPress.

[Service] NUworkspace

[Service] OnBase

[Service] OneDrive

[Service] Online Directory

[Service] Online Passport

[Service] Our Northwestern

[Service] Panopto

[Service] Plan-it Purple

[Service] Power BI

[Service] PowerChart

[Service] Qualtrics

Qualtrics is a survey-making software licensed by Northwestern IT for use across the university. It is accessible by all faculty, staff, students, and affiliates. Many schools and departments at Northwestern have their own Qualtrics environment that has its own sign-on system.

[Service] Quest

[Service] REDCap

[Service] Research Data Storage Service (RDSS)

[Service] Research Portal

[Service] SAS

[Service] Self-Service Video Production Studio

[Service] Service Name

[Service] Smartsheet

[Service] SoConnect

[Service] Software House International (SHI)

[Service] Splunk

[Service] SPSS

[Service] SSL Certificate Services

[Service] SSL VPN

[Service] StarLight

[Service] STAT!Ref

[Service] Stata

[Service] Student Opportunity Application Portal (SOAP)

[Service] Student Response System (Clickers)

[Service] Title IX Sexual Misconduct Training

[Service] Undergraduate Research Programs

[Service] Voicemail

[Service] VPN

[Service] Webcasting

[Service] Wildcard

[Service] Workforce Software (WFS)

[Service] XSEDE

[Service] Yammer

[Service] Zoom

[Team] AV Services

[Team] Bienen IT

[Team] Endpoint Device Management (EDM)

[Team] Feinberg IT

[Team] Garrett IT

[Team] Global Marketing

[Team] Identity Access Management

[Team] Information Security Office (ISO)

[Team] Kellogg Information Systems

[Team] Law IT

[Team] McCormick IT

[Team] Medill IT

[Team] NetComm

[Team] Research Computing

[Team] Research IT

[Team] School of Communication IT (SoC IT)

[Team] School of Professional Studies IT (SPS IT)

[Team] Service Operations Center (SOC)

[Team] SESP IT

[Team] Student Affairs IT (SAIT)

[Team] Team Name

[Team] TNS

[Template] Verbing a Noun (or Nouns) in System/Software name and version if applicable

[Test Page] On-Call Escalation Procedures

[TSC] Authorized Requesters

[TSC] Canvas Outage Procedure

[TSC] Common Abbreviations

[TSC] Configuration Quick Reference

[TSC] Contacting the Security Officer

[TSC] Email

[TSC] External IT Referral Info

[TSC] Incoming Students

[TSC] Interaction Desktop User Guide

[TSC] New Administrative Systems Ticket Application Group Names

[TSC] Non-IT Referral Groups

[TSC] Northwestern IT Assignment Group Descriptions

[TSC] Other Assignment Group Descriptions

[TSC] Phishing

[TSC] Referral Reference

[TSC] Remediating a compromised account

[TSC] Running reports in CIC

[TSC] Security Hold Remediation

[TSC] Service Page Anatomy

[TSC] Troubleshooting login and other system access issues

[TSC] TSS Service Contacts and Assignment Groups

[TSC] Using NUSA to troubleshoot network and VPN connection issues

[Weinberg] Checking computer warranty

[Weinberg] Computer Replacement Process

[Weinberg] Printers and Scanners

[Weinberg] Recovering data from Windows and macOS computers

[Weinberg] Remedy a compromised NetID

[Weinberg] Setting up a new computer

[Weinberg] Setting up an Exchange account in Thunderbird

[Weinberg] Setting up an Exchange account on Apple Mail

90 Day Error Message on Expense Report

Accordion draft

code for adding accordions for different OS instructions

Adding a Content Admin in iModules Encompass

Adding new groups to the Bomgar remote support tool

Adding new licenses in Bomgar

Administering Groups in NUValidate

Adobe Creative Cloud Administration

Air conditioning in student residences

Alert Domain User Creation

Alumni Email Support

Apigee - Add API Proxy to Role

Apigee - Moving the same API Key from an old app to a new one

Apigee Login problems - (Producers)

Authorized Requesters for NetID Workgroup Membership

AV System Design Information

Box Migration: Disconnected User File Process

Closing a Ticket

Once you have completed a ticket in TeamDynamix (TDX) you will need to . This guide will cover:
1. How to close a ticket
2. What happens to the ticket once it is Resolved/Completed

Compatibility between Tableau Desktop and Tableau Server

Computer Naming Convention for NUIT-EDM Managed Devices

Consuming Web Services (SOA)

Correcting a student's published email address as a NetID administrator in NUValidate

Create an all-day "banner" in Outlook calendar

Creating a prep site course for a user in Canvas

Creating a TMS code in CATracks

Creating a user account in Canvas

Creating Affiliate and Organizational NetIDs as a NetID Administrator in NUValidate

Creating Apps in Apigee

Creating Email Categories in iModules

Creating Guest NetIDs as a NetID administrator in NUValidate

DDCA and NetIDRequesters - How To Become Group Member

DDH - "Security agent is not running" Troubleshooting

Short Description of the Problem:
Common troubleshooting steps for the error "Security agent is not running" on both Feinberg owned and personally owned machines.

Known Errors/Root Cause:
Typically seen when anti-virus is not setup properly.

Prerequisites:
Computer must meet other security requirements such as encryption and having the DUO Device Health application installed.

Deleting a password from the Mac Keychain

Departmental Registration Authority Officers

Departments supported by Endpoint Device Management (EDM)

Determining if a user has an account in Canvas

Duo - Assigning a bypass code

Duo - Assigning multiple devices to a shared account

Duo - Issuing an activation URL or QR code

DUO Token Provisioning

Endpoint Device Management & Support Functions and Customers

Endpoint Imaging Process (Windows New Computer Deployment)

Endpoint Loaner Issuing and Tracking

Endpoint New Computer Requests

Engineer On-Call Procedure

Feinberg - Connecting to the FSMHome Server from your computer

Feinberg - Create Linux Virtual Machine in NUCloud

Feinberg - Create mysql read-only database user

Feinberg - Create Postgres read-only database user

Feinberg - Managing a Linux server using Puppet

Feinberg IT Infra - File Server

FSM - Configuring Konica Minolta Copier/Printer on Macs and PCs with Account Track Turned On

FSM - Configuring SQI 5-527A Canon Copier/Printer on Macs and PCs

FSM - Connecting to a network printer (Windows) Printer Codes

Connecting to a printer via \\VFSMPrint02.fsm.northwestern.edu

FSM - Creating Affiliate and Organizational NetIDs as a NetID Administrator in NUValidate

Creating affiliate and organizational NetIDs

FSM - Enrolling Macs in JAMF

FSM - How to generate a macOS recovery key

FSM - InfrastructureServices - Qualys Vunerability Scans SOP

FSM - Internal - Approved Resources

FSM - Internal - Broken Trust Relationship Between Workstation and FSM AD

FSM - Internal - Computer Transfer of Ownership

FSM - Internal - CrashPlan Pro: Central Desktop Data Backup Service

FSM - Internal - Data File Migration

FSM - Internal - FSM Onboarding Process for Android Tablets

FSM - Internal - FSM Onboarding Process for iPads 2018

FSM - Internal - Generating BitLocker Recovery Keys

FSM - Internal - Inbound Data Transfer Request (Infrastructure)

FSM - Internal - Installing .net 3.5

FSM - Internal - Installing Linux VM

FSM - Internal - List of Northwestern and Partners' External IPs (Infrastructure)

FSM - Internal - MAC Offboarding Process

FSM - Internal - Mac Onboarding Process

FSM - Internal - Naming NTFS directories and their corresponding AD Security Groups (Infrastructure)

FSM - Internal - New Additional Internal and External Hard Drive Onboarding Process 2018

FSM - Internal - NUSeq Linux Workstation - Add/Remove User accounts

FSM - Internal - Onboarding Process for Linux Ubuntu 16.04

FSM - Internal - Onboarding Process for PC's

FSM - Internal - Onboarding/Reimage Ticket Template

FSM - Internal - Outbound Data Transfer Request (Infrastructure)

FSM - Internal - Software Install Guide - HDPP Oracle 6i Forms/Reports

FSM - Internal - Software Requiring Administrative Rights

FSM - Internal - System Outage Procedure

FSM - Internal - Tag Placement Standards for FSM Computers

FSM - Internal - Ticket Splitting for Multi-Machines Onboarding Process

FSM - Internal - Tier1 (NMH/Clinical) Support Guide

FSM - Internal - Troubleshoot Keychain Issues

FSM - Internal - VM Deployment (SOP)

FSM - MPlus Installation

FSM - NetID Administrators

This is a list of NetID Administrators who can make NetID Requests.

FSM - Removing account access for security purposes

FSM - SAS installation

Technician guide for installing SAS

FSM - Security Hold Requests

Purpose:
To provide the appropriate situations to offer and place a security hold on a NetID.

FSM - Software Licensing Guide

FSM - Top Ten Issues

moving top ten over

FSM - Transfer of Computer Ownership

FSM - VFSMPrint02 IP Addresses

Dump of IP and driver information from VFSMPrint02

Generating NetID activation codes in NUValidate

Google Organization Account Provisioning Process

Granting access to accounts of separated employees or employees on leave

Granting Admin Rights for iModules Encompass in Our Northwestern

Granting Admin Rights to User in Our Northwestern

Granting iModules administrative rights in CATracks

Handling Emergency Messages in TalkDesk for IT Service Desk

Helpful links for Apigee

How can a user change their default email address in Canvas?

How can a user create an account for TurningPoint SRS clickers, download the related software, or register a clicker?

How can a user view their course enrollments in Canvas?

How can an instructor import content from one Canvas course or prep site to another Canvas course?

How club GIDs are populated in Our Northwestern

How do I activate a course site for a current Registrar course not appearing in Canvas?

How do I change the name of a prep site course for a user in Canvas?

How do I check course enrollments for a student in Canvas?

How do I confirm whether an instructor has been assigned to a course in CAESAR?

How do I confirm whether an instructor has been assigned to a course in Canvas?

How do I determine whether a course has been created in Canvas?

How do I increase the file storage size for a user's course in Canvas?

How do I manually enroll a user in a course in Canvas?

How do I process a referral to TLT for a course combine request in Canvas?

How do I process a referral to TLT for a custom course site request in Canvas?

How do I process a referral to TLT for an administrator access request in Canvas?

How do I provide information about Canvas training or process a referral to TLT for a Canvas consultation request?

How do I provide information about course roles and permissions to users in Canvas?

How do I provide information about Turnitin support and Turnitin help documentation to users in Canvas?

How do I provide information about why an instructor cannot change their Registrar course name and how to change their course homepage in Canvas?

How do I provide information regarding enrollment processing delays to users in Canvas?

How do I provide information regarding Instructure's Canvas Support and Canvas Guides to users in Canvas?

How do I provide information to instructors about using TurningPoint SRS clickers or ResponseWare in Canvas?

How do I provide information to users about basic computer specifications for using Canvas and browsers Canvas supports?

i2b2 Server-common Installation Overview

IBM BigFix Administration

INDEX Canvas

InfoEd Support Guide

In-Place "Onboarding" of Equipment-Attached Computers (FSM)

Install Mac OS Equitrac Printer for Bluhm Legal Clinic

Installing an Operating System on VMware Fusion

Installing i2b2 staging and running it under a user called i2b2 start to finish

Installing shrine staging and running it under a user called tomcat start to finish

IT Service Desk Phone Contact List

ITIL definitions

Launching Google Chrome in Kiosk Mode on Windows

Law School - Computer security lockout procedure and remedy

Law School - Deploying a new Dell computer

Law School - Deploying a new Mac

Law School - Installing Windows and Standard Applications with Dell Image Assist

Law School - Laptop Loan Process for Law IT

Law School - Laptop Tune-Up Checklist

Law School - Loaner Laptops

Law School - RICOH Printer Instructions for MAC Users

Law School - Understanding Law Domain Account Lockouts

Law School - Understanding NUPrint Service Call

Law School - user data migration (macOS)

Listserv Admin: Adding and removing listserv owners

Listserv Admin: Creating and deleting listservs

Listserv Admin: Handling user unsubscribe requests

Listserv Admin: Troubleshooting issues sending to/receiving from a listserv

Locating Organizational Mailbox Org IDs needed for managing DUO MFA devices

Managing Duplicate Tickets Created in the Transition to TeamDynamix

Managing expiration of affiliate and organizational NetIDs as a NetID administrator in NUValidate

This article describes renewing deactivating affiliate or organizational NetIDs and includes notes for escalation in case certain criteria are met.

Managing Payment gateways in iModules

Managing your subscription to a listserv [Internal]

MBAM Administration

Merging Tickets in TeamDynamix

Methods of Extending Expiring HR-asserted NetIDs

MongoDB setup example

Moving a ticket from NUIT TDX to Feinberg TDX portal

Please follow these steps to transfer tickets that land in the NUIT TDX portal, to the Feinberg portal. This will allow Feinberg to properly receive and review incoming tickets.

Moving files from Box to SharePoint Manually

myHR Learn Common Course Contacts

NetID Edge Cases, Special Requests & FAQs

NM Port Activation

Northwestern Toll Free Telephone Numbers

NU HLA Lab – Guide to Support with Histotrac at NM

NUIT Summer Picnic Planning

Placing a security hold on a NetID in NUValidate

Processing New Listserv Requests in Team Dynamix

New steps on how to create and process new Listserv requests in TDX

Purchasing Tableau Creator License

RDSS Archived File Access Instructions

Registering API Proxy in Apigee

Requesting and expediting data loads in CATracks

Research Portal Support Guide

Resetting a Voicemail PIN as an administrator using Akkadian

Resetting an administrator password in Canvas

Resolving a user's inability to access a sub-community

Resolving duplicate email contacts for NM/NUIT exchange account holders

Restore Deleted Google Account

Restore Google Account

Revalidating Emails in iModules

Running the Control Panel through CMD line prompt

Sending emails on behalf of another user in MS Outlook 2010/2013/2016

Service Desk - Time Off Process

Service Desk: TextExpander Edit and New Snippet Requests

Instructions for requesting edits to / new TextExpander snippets for the TSS Service Desk.

Steps to remediate an email phishing attack

Tasks and Collaborating with Other Teams

TDX Change: Creating Automated Statuspage Postings from Change (RFC) Tickets

This article provides information and instructions for automating a Statuspage posting from a Request for Change (RFC) ticket in TeamDynamix (TDX).

TDX Change: Fill out and Submit a Change Ticket

TDX Change: Use the Ticket Calendar to Track Changes

TDX Groups: How to Manage Your TeamDynamix Groups

TDX Knowledge: Add an Image to an Article

TDX Knowledge: Create/Edit a Knowledge Base Article

TDX Reporting: Create a New Report

TDX Reporting: Create and Manage a Desktop

TDX Reporting: Manage Reports and Report Folders

TDX SLAs for Feinberg's Client Management Team

TDX Ticket Statuses

TDX Ticket: Creating a Ticket

TeamDynamix Training Videos and Resources

This article includes a combined set of resources to help you work within the TDNext platform.

TEST KB Report

Tier 3 Listserv Administration

Tier 3 or Tier 4 Desktop Configuration Recommendations

Desktops in TeamDynamix (TDX) can help you easily find tickets and tasks assigned to you and your team. Saved searches create a robust and customizable way to find, view, and monitor tickets for your team. This guide contains recommendations for Tier 3 and Tier 4 desktop configurations and will use the IT Tickets Desktop.

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