OneDrive: Error: "We were unable to verify your account."


If you are using the OneDrive application (Windows, Mac, or Mobile) and receive the error message "We were unable to verify your account. Please sign in for or cancel and try a different account." please follow these instructions.



1. Visit and log in with your Northwestern credentials. 

2. Click on Sync


3. If you get a popup that says "Open Microsoft OneDrive?", click "Open Microsoft OneDrive"


4. Click "Close" to the "We're syncing your files" popup.







Article ID: 1291
Thu 5/12/22 1:38 PM
Wed 9/20/23 3:46 PM

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OneDrive offers secure, cloud-based storage that lets you seamlessly collaborate and access files from anywhere in the world, at any time.