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This article contains common login issues associated with OneDrive.
We were unable to verify your account
OneDrive: Error: We were unable to verify your account.
Alternatively, you can attempt to log in by using @ads.northwestern.edu for the email address if unsuccessful after logging into https://onedrive.northwestern.edu.
It looks like ...@northwestern.edu is used with more than one account. Which account do you want to use?
There are legacy OneNote users that configured a Microsoft Live account using their Northwestern email address. If you are prompted with the message "It looks like ...@northwestern.edu is used with more than one account. Which account do you want to use?" please select "Work or school account" and log in with your Northwestern credentials.
Your feedback on this article is welcome, and we review comments regularly. However, if you have an issue or question requiring immediate attention or want to discuss your feedback on this article, please get in touch with the Northwestern IT Service Desk at 847-49
1-4357 (1-HELP) or
consultant@northwestern.edu.