OneDrive: Common Login Issues

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This article contains common login issues associated with OneDrive.

 

We were unable to verify your account

 

 OneDrive: Error: We were unable to verify your account. 

Alternatively, you can attempt to log in by using @ads.northwestern.edu for the email address if unsuccessful after logging into https://onedrive.northwestern.edu

It looks like ...@northwestern.edu is used with more than one account. Which account do you want to use?

There are legacy OneNote users that configured a Microsoft Live account using their Northwestern email address. If you are prompted with the message "It looks like ...@northwestern.edu is used with more than one account. Which account do you want to use?" please select "Work or school account" and log in with your Northwestern credentials. 

 


 

 

Details

Details

Article ID: 1292
Created
Thu 5/12/22 1:38 PM
Modified
Wed 9/20/23 3:46 PM

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OneDrive offers secure, cloud-based storage that lets you seamlessly collaborate and access files from anywhere in the world, at any time.