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This article covers how to self-resolve the Duplicate Files issue that affected some Northwestern Box users.
- Visit onedrive.northwestern.edu via your web browser and login using your credentials. This will display the "My Files" view
- Open another web browser window (typically Ctrl+N or CMD+N) and visit onedrive.northwestern.edu on this new window. This will display another "My Files" view
- Click on the folder "_FromNUBox"
- Re-arrange these two browser windows so they are side-by-side
- You may now see duplicate content
- Any Duplicate files and/or folders under the My Files may be deleted
Your feedback on this article is welcome, and we review comments regularly. However, if you have an issue or question requiring immediate attention or want to discuss your feedback on this article, please get in touch with the Northwestern IT Service Desk at 847-49
1-4357 (1-HELP) or
consultant@northwestern.edu.