Manual Add of Shared Mailbox in Outlook for MacOS

To view a mailbox other than your own in Outlook for macOS, the mailbox owner must provide delegate access to your account with permissions to that mailbox or the Collaboration Services team must assign you full access permissions. Once the permissions have been applied, the following instructions will add the additional mailbox to your Outlook profile without the need of entering a password for the mailbox.  

1. Open Outlook desktop application 
2. Go to ‘Tools’ located in the Mac ribbon 

3. Select ‘Accounts’ 
4. Select 'Delegation and Sharing'
5. Choose 'Shared With Me' tab
6. Choose '+' to add a shared or delegated mailbox
7. Alternatively, you can also go to File>Open>Shared Mailbox to open a shared or delegated mailbox.

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Note:  If you have permissions to custom folders in the mailbox but not to the top-level mailbox folder, the custom folders will not appear in the folder list. Only default folders that you have permissions to, such as Inbox, Sent Items, Deleted Items, and Calendar, will appear in the folder list without top-level mailbox folder permissions.