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Sometimes emptying Outlook's cache will solve problems like slowness and synchronization issues.
- Make sure the computer is connected to the Internet and launch Outlook.
- In the left-hand navigation pane, ctrl-click or right-click the Exchange folder for which you want to empty the cache, then click Properties.
![](https://services.northwestern.edu/TDPortal/Images/Viewer?fileName=b8aa4c33-b8a1-4002-ac18-cf676a2ebfba.png&beidInt=2)
- On the General tab, click Empty Cache. After the folder is empty, Outlook will automatically download items from the Exchange server.
![](https://services.northwestern.edu/TDPortal/Images/Viewer?fileName=0c244921-aa2f-4520-8113-c20c1c2af077.png&beidInt=2)
Keywords: empty
Created: 2018-05-16 12:39:57
Updated: 2020-08-05 18:22:33