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Management of delegate access to a departmental/organizational email account/calendar is only supported in the Outlook for Windows client; the functionality is not available in the Outlook Web Application or Outlook for Mac. Owners of accounts who are not running Windows should send an email to servicedesk@northwestern.edu including the names and NetIDs of those for whom delegate access needs to be managed. In order to manage delegates for an Exchange, you must have a separate Windows Outlook email profile for the account configured in Windows. You cannot delegate access to a departmental account that appears automatically when you log into your own Exchange email account/profile.
Creating Outlook Mail Profile - Windows 10
- If you have the Outlook client open, close it.
- Open the Windows Control Panel
-Click the Windows start button and click Settings (gear icon).
-In the Find a setting field, enter control panel, click the search (magnifying glass) icon and click on Control Panel in the results.
- In the upper right corner from the View by: drop-down menu, select Small Icons.
- Click Mail>Show Profiles>Add...
- Enter the email/calendar display name and click OK.
- Change the E-mail Address: field to the email address for the account profile you are creating and change the Your Name field to the display name of the email account.
- In the Password and Retype Password: fields, enter the NetID/account password and click Next.
- When prompted for credentials, enter "@ads.northwestern.edu" or "@ads.northwestern.edu" (Exchange-only accounts without NetIDs) in the "User name" field and the associated password in the "Password" field.
- Check Remember my credentials and click OK.
- After verifying the credentials a Congratulations message is displayed. Click Finish.
Creating Outlook Mail Profile - Windows 7
- If you have the Outlook client open, close it.
- Click Windows Start button>Control Panel.
- In the upper right corner from the View by: drop-down menu, select Small Icons.
- Click Mail>Show Profiles>Add...
- Enter the display name of the email/calendar account and click OK.
- In the "Add Account" window, change the "E-mail Address:" field to the email address of the email account for which you are creating the profile and change the "Your Name" field to the display name of the email account.
- In the Password and Retype Password: fields, enter the NetID/account password and click Next.
- When prompted for credentials, enter "@ads.northwestern.edu" or "@ads.northwestern.edu" (Exchange-only accounts without NetIDs) in the "User name" field and the associated password in the "Password" field.
- Check the Remember my credentials option and click OK.
- Once a "Congratulations" message is displayed, click Finish.
- Select the "Prompt for a profile to be used" for "When starting Microsoft Outlook, use this profile:" option and click OK.
Adding a delegate using Outlook for Windows
- Launch Outlook, choose the profile for the account being delegated and click OK.
- Click the File tab.
- On the left side of the page click the Info Tab; then click Account Settings>Delegate Access.
- Click Add...
- Verify that the Search: option is set to "More Columns" and the Address Book selection is set to "Global Address List - ", then enter the name of the person to whom you are delegating access and click Go.
- In the search results, click the name of the person to whom you are delegating access, click Add->, then click OK.
- Select the desired delegate permissions for the components of the account and click OK. For an explanation of the permission levels please visit https://support.office.com/en-us/article/Allow-someone-else-to-manage-your-mail-and-calendar-9684B670-7588-4EEA-8717-9E5799047540#__toc305134741.
- To delegate access to another person, click Add...; otherwise click OK to finish.
Removing a delegate using Outlook for Windows
- Launch Outlook, choose the profile for the account being delegated and click OK.
- Click the File tab.
- On the left side of the page click the Info Tab; then click Account Settings>Delegate Access.
- Click the name of the individual for whom you want to remove delegate access so that the name is highlighted.
- Click Remove followed by OK.
Modifying a delegate's permissions using Outlook for Windows