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The App switcher toggle is not visible
Please review the following if you do not see the 'Try the new Teams' toggle in the upper left hand corner of the Teams classic client.
![Click to View Full Image Uploaded Image (Thumbnail)](https://services.northwestern.edu/TDPortal/Images/Viewer?fileName=21473c70-855b-466e-9f64-9d15a46cbb62-thumb.jpg&beidInt=2)
1) Check if your Teams client is up to date (applies to desktop client only as web clients are automatically updated).
2) Make sure your machine has the applicable prerequisites.
Troubleshooting the App switcher toggle (toggle visible but not working)
Users may experience an issue similar to what is shown below.
![Click to View Full Image Uploaded Image (Thumbnail)](https://services.northwestern.edu/TDPortal/Images/Viewer?fileName=8cc94a1c-6955-46d8-aec6-9b04596f40c9-thumb.jpg&beidInt=2)
1) Refer to the troubleshooting guide as installation may be blocked on your Windows PC by group policy or you use an admin managed machine.
2) Clear your local Teams cache.
Classic Teams window client cache
Classic Teams Mac client cache
Your feedback on this article is welcome, and we review comments regularly. However, if you have an issue or question requiring immediate attention or want to discuss your feedback on this article, please get in touch with the Northwestern IT Service Desk at 847-49
1-4357 (1-HELP) or
consultant@northwestern.edu.