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Abstract: This article is intended to provide process guidance for when a new computer is being deployed for the first time and actions relevant to the Asset Management system.
| Consideration |
Action |
| Prepare the computer for setup |
Run the appropriate imaging sequence or prestage (if Apple) on the device |
| Run through post-imaging QA checks |
Ensure that the new computer has been properly imaged and all required apps are installed and functional. Confirm that the hard disk is encrypted and that the device is reporting into our enterprise threat protection system (e.g., Crowdstrike) |
| Schedule time with the customer to deliver the new computer |
Contact the recipient of the computer and schedule a time to take them through the first time login/setup. |
| Update the TDX Asset status for this computer |
Login to services.northwestern.edu
Navigate to TDXNext, select the "waffle", and choose Endpoint Assets
Click on the +Asset item to add the new computer as a new asset
Fill in as many of the required fields as you can before saving. **NOTE**: You may put 0.00 for "Purchase Cost" if unknown
Edit the record, scroll down to the Status field and change the status to "Inventory" and click Save while waiting to schedule with the customer. Change the status to "In Use" after the customer receives the computer, update other fields that may be missing or inaccurate such as Product Model, Owning Acct/Dept, Owner, etc., and click Save.
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