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Abstract: This article is intended to provide process guidance for when a computer is lost or stolen and actions relevant to the Asset Management system.
| Consideration |
Action |
| Is the computer in question managed or unmanaged? |
If managed, check the primary management system (ex. Jamf or MECM) to assess recent activity and whether a location can be identified. |
| Is the computer hard disk encrypted? |
Search either MBAM, MECM, or Jamf for a record confirming encryption status |
| If the computer can't be located report it lost or stolen with NUPD |
To report a stolen computer at Northwestern University, first contact University Police or Northwestern's Information Security Office. Additionally, report the loss to Risk and Insurance at risk@northwestern.edu. Within 30 days, file a claim with University Risk Management by selecting "Report an Incident" and indicating "NU Property Damage". Include the police report number, and invoices for the stolen and replacement property. |
| Update the TDX Asset status for this computer |
Login to services.northwestern.edu
Navigate to TDXNext, select the "waffle", and choose Endpoint Assets
Select Assets in the left side pane and search for the computer by host name or serial number
Edit the record, scroll down to the Status field and change the status to "Lost" and click Save
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