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Service Management Platform
  1. Services
  2. Professional Services
  3. Service Delivery and Support
Northwestern’s IT Service Management platforms include Northwestern’s primary ticketing and ITSM system. Teams can use this platform to manage service request and incident intake, triage, and management; plan and and approve changes to IT systems and infrastructure; and receive and respond to customer feedback.
IT Service Management
  1. Services
  2. Professional Services
  3. Service Delivery and Support
  4. Service Management Platform
The IT Service Management platform (TeamDynamix) is a software solution designed to help Northwestern University manage IT services effectively. It provides a centralized system for tracking and resolving issues, managing requests, and improving overall service delivery.