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Connecting to eduroam on iOS (iPhone or iPad)

  1. Knowledge Base
  2. IT Knowledge Base
The first time you access the eduroam network, you'll need to enter your institutional credentials (your eduroam username and password). As a member of the Northwestern community, your eduroam

Installing a security certificate for eduroam Wireless on macOS

  1. Knowledge Base
  2. IT Knowledge Base
nu-eduroam.cer ... Sometimes you may need to re-install a security certificate to use eduroam Wireless.   Download the security certificate nu-eduroam.cer Locate the file by opening Finder, then selecting

Preventing frequent disconnections from eduroam Wireless on macOS

  1. Knowledge Base
  2. IT Knowledge Base
for keychain access. In the top-right corner of the Keychain Access window, search for netauth2. Double-click the certificate, twist the Trust triangle down to open its options, and select the

Mac OS eduroam Service Name Authentication failed

  1. Knowledge Base
  2. IT Knowledge Base
: Issue: Eduroam will not authenticate on Mac OS computers. Resolution: 1 - From any Finder window, hit Command+Shift+G to bring up the “Go To Folder” field. Then enter the following

GlobalProtect VPN for Windows

  1. Knowledge Base
  2. IT Knowledge Base
directly to connect to GlobalProtect. Set up GlobalProtect Note that your computer must be running Windows 7 or later. If you don't have administrative rights to your University-owned computer to

Troubleshooting connection issues with eduroam Wireless on macOS after a NetID Password change

  1. Knowledge Base
  2. IT Knowledge Base
. Select the wireless network from the left side. Click Advanced in the lower-right corner of the window. Select TCP/IP from the tabs at the top. Click Renew DHCP Lease. When you

Uninstall and Reinstall GlobalProtect for Windows

  1. Knowledge Base
  2. IT Knowledge Base
Uninstall and Reinstall GlobalProtect for Windows ... Browse to https://chocolate.ci.northwestern.edu\Software\Titles\NU_Global_Protect\Current\Windows\globalprotect_install.zip to download the GlobalProtect installation package From your

Uninstalling Box Drive for Windows

  1. Knowledge Base
  2. IT Knowledge Base
Northwestern University has switched to using Microsoft OneDrive in favor of Northwestern Box for personal document storage. This document is intended to help guide the uninstallation of Box Drive

Windows 10 - Keyboard Shortcuts

  1. Knowledge Base
  2. IT Knowledge Base
Keyboard shortcuts are keys or combinations of keys that provide an alternative way to do something that you’d typically do with a mouse. Below are all of the shortcuts for a Windows 10 machine

Downloading and Installing OneDrive for Windows

  1. Knowledge Base
  2. IT Knowledge Base
This article will explain how to download OneDrive for Windows and configure it to access your Northwestern OneDrive for Business files. Download the App If your computer is running the Windows

Fixing a blank window when connecting to GlobalProtect VPN on Windows

  1. Knowledge Base
  2. IT Knowledge Base
Clicking Connect in GlobalProtect should prompt you with the Northwestern Online Passport. If instead you get a blank white window, you need to reset the security settings within Internet Explorer

Northwestern Print: Print and Release for Windows Devices

  1. Knowledge Base
  2. IT Knowledge Base
Setting up Northwestern Print on a Windows Device. ... windows ... sure your device is connected to the eduroam WiFi network. If you are off campus, make sure to connect to Northwestern VPN.  ​From your Windows device, click: https://print.northwestern.edu:9164

Staff Desktops & Laptops (Windows & Macs)

  1. Services
  2. Distributed Schools and Units
  3. University Libraries IT
  4. Library Hardware
Desktops & Laptops (Windows & Mac) issued to Library Staff ... Library Staff are issued a Desktop or Laptop with either Windows or Mac OS installed for their daily work. Library IT provides technical support for anything hardware related to their issued device

Changing network adapter priority in Windows

  1. Knowledge Base
  2. IT Knowledge Base
When both wireless and Ethernet connections are available, Windows automatically gives the Ethernet connection a higher priority. However, when you move your laptop in and out of a docking station

Deleting wireless profile on Windows 10

  1. Knowledge Base
  2. IT Knowledge Base
Deleting wireless profile on Windows 10   Press the Windows key or open the Start menu, then search for Settings. Select Network & Internet. Select Wi-Fi in the left panel. Click the