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Support responsibilities for Northwestern Print will be shared between Northwestern University local IT (Information Technology) groups and Ricoh. It will depend on the issue who will address and resolve problems.
Faculty & Staff:
Local support IT groups will provide the primary support for faculty and staff in their schools, departments, and units. Schools or units whose primary support comes from central IT will continue to receive support in that manner. Faculty and staff should always start with their local IT support team for support. Local IT will be able to resolve issues local to the user and their devices and forward other issues to Ricoh, as needed.
Local IT support groups’ primary contact information for schools/ departments currently in Northwestern Print.
Hardware Support:
Rioch will provide support and manage the Ricoh hardware (multi-functional devices (MFD) and Single-functional devices (SFDs). Ricoh is responsible for the cloud server infrastructure and the management & support services for the Northwestern University print output environment.