In most cases, your preferred email address acts as the recovery email for your alumni email account. When signing into your alumni account on Gmail, click ‘forgot password?’ and a recovery password will be sent to your preferred email address.
To find your preferred email address, go to My Account > My Information on Our Northwestern. You can also update your preferred email address on this page. Please allow 24 – 48 hours for processing changes.
If you are still experiencing issues recovering your password, you can contact the Northwestern Service Desk by sending an email to consultant@northwestern.edu or by phone at 847-491-4357 (1-HELP).
Please note: changes to your preferred email address will not carry over as an update to the recovery email on file for your alumni email account. If you desire to change your recovery email address you will have to do so within Gmail settings.