Mac OS eduroam Service Name Authentication failed

Eduroam will not authenticate on Mac OS computers.

 

This document explains how to fix “Authentication failed” errors when prompted with the following error message:

Symptom:


Issue:

Eduroam will not authenticate on Mac OS computers.

Resolution:

1 - From any Finder window, hit Command+Shift+G to bring up the “Go To Folder” field. Then enter the following path:



2- Delete the com.apple.network.eapolclient.configuration.plist file which will prompt for local admin credentials. Then restart the laptop or iMac and connect to eduroam.


 

 

 

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Details

Article ID: 1254
Created
Thu 5/12/22 12:38 PM
Modified
Wed 9/20/23 2:22 PM