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IT Knowledge Base
IT Knowledge Base
The IT Knowledge Base is a library of self-service solutions, how-to guides, and essential information about IT services and systems. Please contact the Northwestern IT Service Desk at consultant@northwestern.edu or 847-491-4357 (1-HELP) if you need additional assistance.
Articles (888)
Pinned Article
Changing your NetID password
Pinned Article
eduroam - Northwestern's Wireless Network
Pinned Article
Fluid Non-Catalog Requisitions in NUFinancials (Training Guide)
The Guide will walk a Requester through the process of creating a Fluid Non-Catalog Requisition.
Pinned Article
How to Search for Knowledge Base Articles in TeamDynamix
Pinned Article
Setting up and using GlobalProtect VPN
"Zoombombing" - How to Protect Your Meetings and Respond to Disturbances
About Ship-To Locations in NUFinancials iBuyNU (for Shoppers)
Accessing financial and salary information in Research Portal
Accessing myHR Learn when you're not a Northwestern employee
Accessing Northwestern Mobile
Accessing the Listserv Web Interface after an email address change
Accessing the Message Archive of a listserv
Accessing your @northwestern.edu email using Outlook Web App (OWA)
Activating a Panopto Account
Activating and Logging into your Zoom account for NMH, Lurie, & SRA Lab Users
Activating Microsoft Products Using the Key Management Service (KMS)
Activating your @u.northwestern.edu (or other G Suite) account
Activating your NetID
Actuals Journals
Add and remove an email account from Outlook (Mac)
Add New Supplier – Independent Contractor - in NUFinancials
Add Placeholder Data in NUPlans Contributor
Add Salary Placeholders in NUPlans Web
Add SharePoint to OneDrive
Adding a calendar to Outlook 2016 for macOS
Adding a calendar to Outlook 2016/2013 for Windows
Adding a calendar to Outlook Web App (OWA)
Adding a New Supplier - Refund and Reimbursements in NUFinancials
Adding a shared or delegated @northwestern.edu (Microsoft 365) account in Outlook for macOS
Adding a shared or delegated @northwestern.edu (Microsoft 365) account in Outlook for Windows
Adding a shared or delegated @northwestern.edu (Microsoft 365) account in Outlook Web App (OWA)
Adding and Managing Favorites in iBuyNU (NUFinancials)
Adding Attachments and Comments on a Requisition in NUFinancials
Adding Attachments to Expense Reports as an Approver in NUFinancials (Job Aid)
Adding contacts from the Global Address List (GAL) in Outlook 2016 for macOS
Adding contacts from the Global Address List (GAL) in Outlook 2016/2013 for Windows
Adding contacts from the Global Address List (GAL) in Outlook Web App (OWA)
Adding or removing the unsubscribe link from the bottom of your listserv's emails
Adding your Canvas calendar to your Northwestern G Suite calendar
Adjusting the time zone in your Microsoft 365 account
Administering Groups in NUValidate
Advanced Globus Features
An outline of advanced features available for Globus
AlphaFold on Quest
Amazon Web Services
Anonymous Upload Portal
Apple Password Sync
Applications Interacting with Microsoft 365 mail with Duo multi-factor authentication
Applying an Advance in NUFinancials Training Guide
Approval Process Expense Reports in NUFinancials
Approval Process for Cash Advances in NUFinancials
Approval Process: PO Change Orders in NUFinancials
Approval Process: PO Change Request Forms in NUFinancials
Approval Process: Requisitions
Approve or Deny a PO Change Order in NUFinancials
Approving Financial Structure Requests (formerly ChartField Request)
Asset Management Self Service in NUFinancials
Asset Management View Access in NUFinancials
Attending a Blue Jeans meeting
Attending a Zoom meeting
Authenticating Zoom on your Windows or macOS computer
Automatically deleting "out of office" responses to bulkmail emails
Backing Up Data at Northwestern
Backing up email in your @northwestern.edu (Microsoft 365) account in Outlook for macOS
Backing up email in your @northwestern.edu (Microsoft 365) account in Outlook for Windows
Best Practices: Moving Documents and Folders from OneDrive to SharePoint
This article covers the different options when moving or copying files between SharePoint and OneDrive.
Blanket Order Requisition Job Aid
Budget Reconciliation for NUFinancials
Budget Stages for Requisitions and Purchase Orders in NUFinancials: Pre-Encumbrance, Encumbrance and Expense
Cancel a Receipt for a Changed or Rolled Purchase Order in NUFinancials
Cancel Receipts Using Add/Update Receipts in NUFinancials
Cancel Receipts Using Manage Requisitions in NUFinancials
Cannot launch web-based class in myHR Learn
Cannot login to myHR Learn
Canvas Course Roles and Permissions
Care.com login troubleshooting
Catalog Requisition for Requesters in NUFinancials
Catalog Requisition in iBuyNU (NUFinancials) - Training Guide
CATracks Access
CATracks Training
CATracks Training by Role
CATracks Training Courses
Central Web Server Procedure
Change Request Settings for Accessing a SharePoint site
Change, Cancel or Close a Purchase Order in NUFinancials
Changing network adapter priority in Windows
Changing Smartsheet Email Address
Changing the display name on your @northwestern.edu (Exchange/Microsoft 365) account
Changing the email alias of your @northwestern.edu (Microsoft 365) account
Changing the review owner for the Performance Excellence form in myHR Learn
Changing whether a listserv is confidential or public
Changing your device names
Changing your NetID password remotely on a Northwestern-owned Windows computer
Check who has accessed your files in SharePoint and OneDrive
Checking Processor and Memory Utilization for Jobs on Quest
Checking the storage quota (mailbox size) of your @northwestern.edu (Microsoft 365) account using Outlook on the Web
Checking to see if an account code on a chartstring is open in NUFinancials
Classic - Enter Receipt via Add/Update Receipts in NUFinancials (Training Guide)
Clearing browser cache and cookies
Clearing your cache in Outlook 2016 for macOS
Closing Blanket, Subcontract, or Receive by Dollar Amount Purchase Orders
Cognos and NUFinancials Budget Reconciliation
Cognos Resources
Collaborate Internally on a Supplier Contract in NUFinancials
Collaboration Services Requests
Common OneDrive Issues And Remediations
Common Purchasing Inquiries in NUFinancials
Commonly Used Panopto Features
Compiling Code on Quest
Completing and Attaching Documents using OnBase browser-based forms
CONDUITS Online Login
Conferencing Recommendations
Configure Thunderbird for Modern Authentication and MFA
Configuring a listserv so that messages have to be approved (listserv moderation)
Configuring your email client when transitioning to Microsoft 365/Exchange
Confirm OneDrive login account
Connecting a game system, printer, or media device to the Internet
Connecting to eduroam on Android
Connecting to eduroam on iOS (iPhone or iPad)
Connecting to eduroam on macOS
Connecting to eduroam on Ubuntu
Connecting to eduroam on Windows
Connecting to eduroam on Windows Phone
Connecting to Guest-Northwestern Wireless
Connecting to Quest with FastX
Connecting your office computer to Ethernet through your Cisco phone
Connections between ‘Primary Project Rollup’ & ‘Subproject Level’
Consultation and Support
Converting a report to different format in Cognos Analytics
Correcting a student's published email address as a NetID administrator in NUValidate
Correcting timeout errors when logging in through WebSSO
Create A PO Change Order in NUFinancials
Create a Policy for SharePoint Site Closure and Deletion
How to delete your SharePoint site or create a lifecycle policy for your site.
Create a Receive by Dollar Amount Requisition in NUFinancials
Create a shared calendar in a Microsoft Teams group
Create a Transactional Contract in NUFinancials
Create an Ad Hoc Document for Supplier Contracts in NUFinancials
Creating a Blanket Order Requisition in NUFinancials (Quick Reference)
Creating a CAESAR GuestID
Creating a Grant Subcontract Requisition in NUFinancials
Creating a message in Bulkmail
Creating a Sharing Report for SharePoint Sites
Reports on file and folder sharing in a SharePoint site.
Creating a Standard Non-Catalog Requisition in NUFinancials
Creating a strong password
Creating a vacation message on your @u.northwestern.edu (or other Google G Suite) account
Creating Affiliate and Organizational NetIDs as a NetID Administrator in NUValidate
Creating an Amazon S3 bucket
Creating an email signature for your @northwestern.edu (Microsoft 365) account using Outlook for Windows
Creating an email signature for your @northwestern.edu (Microsoft 365) account using Outlook on the Web
Creating an email signature for your @northwestern.edu (Microsoft365) account using Outlook for macOS
Creating and editing pages and posts in NUsites
Creating and logging in to your Northwestern Zoom account
Creating and modifying menus in NUsites
Creating balance sheet journals using Fund 320
Creating Guest NetIDs as a NetID administrator in NUValidate
Creating Report Schedules in Cognos Analytics
Creating Zoom Meeting Surveys
Creating, deleting, and renaming listservs
Credits from Suppliers found in iBuyNU and NUFinancials
Cross Referencing Documents to a Purchase Order
Customizing settings for your Cisco 7841 phone
Data Management and Analytics Catalog
Debugging your Slurm submission script on Quest
Delegating an @northwestern.edu (Microsoft 365) departmental email account
Delegating your @northwestern.edu (Microsoft 365) account to someone else using Outlook for macOS
Delegating your @northwestern.edu (Microsoft 365) account to someone else using Outlook for Windows
Delegating your @northwestern.edu (Microsoft 365) account to someone else using Outlook Web App (OWA)
Delete an employee expense report
Deleting a Bulkmail job before it is sent
Deleting a saved wireless profile
Deleting an @u.northwestern.edu, @nlaw.northwestern.edu, or @fsm.northwestern.edu (Google G Suite) account as an alum
Deleting Northwestern Exchange email from supported mobile applications
Deleting wireless profile on iOS (iPhone or iPad)
Deleting wireless profile on macOS
Deleting wireless profile on Windows 10
Deleting wireless profile on Windows 7
Deleting wireless profile on Windows 8.1/8
Deleting wireless profile using Windows command prompt
Determining Number of Document Versions (SharePoint and OneDrive)
Determining Number of Document Versions (SharePoint and OneDrive)
Determining Size of a OneDrive Document or Folder
How to determine the amount of content in a SharePoint folder.
Disconnecting from a RDSS/FSMResFiles share
How to disconnect an RDSS/FSMResfiles share from your computer.
Disposal of Northwestern University Computers
Document Sharing and Storage
Documentation and Scanning Tips for NUFinancials
DocuSign - Helpful Links
Download Zoom Cloud Recordings
Downloading and activating Adobe Creative Cloud
Downloading and Installing OneDrive for Mac
Downloading and Installing OneDrive for Windows
Downloading recordings from BlueJeans
Downloading your Wildcard photo
Downloading, Installing, and Using the Panopto Application
Duo MFA prompt not displayed on MacOS or iOS
Editing and swapping classes on CAESAR
Editing NetID attributes as a NetID administrator in NUValidate
Eduroam CAT Installer for Android
Eduroam CAT Installer for iOS
Eduroam CAT Installer for MacOS
Eduroam CAT Installer for Windows
Email and Modern Authentication
Email Defense System (EDS)
Email Encryption
Embedding downloadable files in NUsites
Embedding Image Galleries in NUsites
Embedding images in NUsites
Embedding media in NUsites
Embedding social content in NUsites
Embedding videos in NUsites
Employee Expense Report Checklist
Enabling someone to send to a listserv but not receive messages
Enter a Receipt for Changed or Rolled Purchase Order in NUFinancials
Enter Receipts Using Manage Requisitions in NUFinancials
Entering a budget on a newly created placeholder in NUPlans Contributor
Entering a ChartField Request in NUFinancials
Entering a Financial Structure Request in NUFinancials (formerly ChartField Request)
Entering an Expense Report in NUFinancials
Entering Foreign Currency Job Aid
Entering Per Diem on an NUFinancials Expense Report
Entering Receipts Using Manage Requisitions and Add/Update Receipts in NUFinancials
Enterprise Systems Alumni and Financials (ESAF) Systems - Security Guide to Completing the Express Access Form
Errors when sending Bulkmail messages to a Listserv
Everything You Need to Know about Using Slurm on Quest
Examples of Jobs on Quest
Exchange Email Troubleshooting: Message "An encrypted connection to your mail server is not available.."
Expense Report Attachments Job Aid
Expenses Electronic Approvals in NUFinancials - Employees
Expenses Entry Quick Reference Job Aid
Extended SLURM Job and Submission Options
External Applicant having trouble logging into Northwestern's Careers site (careers.northwestern.edu)
Answers to common questions from external applicants when logging into Northwestern's Careers site
External or guest sharing in OneDrive or SharePoint
Factors Affecting Job Scheduling on Quest
Faculty Recruiting System (FRS) - Add Institution
Feinberg - Administrative Rights Request
Feinberg - Connecting to a network printer on your macOS computer
Feinberg - Connecting to an network printer in Windows via the FSM Print Server
Feinberg - Connecting to the FSMResFiles Server
Feinberg - Enrolling in HIPAA training
Feinberg - Feinberg Affiliate NetIDs
Feinberg - Finding the BitLocker Recovery Key ID for your Windows computer
Feinberg - FSMResFiles Access
Feinberg - Setting up Remote Desktop on your macOS computer
Feinberg - Setting up Remote Desktop on your Windows computer
Feinberg - Using Self-Service for software installation
Feinberg - Using the F5 Big-IP Edge client for macOS
Feinberg - Using the F5 Big-IP Edge client for Windows
Feinberg Faculty & Staff: Changing Your Password from Off-Campus and Login into Computer
Feinberg: eMerg Curriculum Search (Faculty)
Feinberg: eMerg Curriculum Search (Students)
File Systems, Storage, and Permissions on Quest
Information about storage options and how to manage storage and file permissions on Quest.
File Vault 2 Administration
Financial Management Systems Getting Started
Financial Management Systems Security Access Forms
Financial Management Systems Training
Finding CATracks Data
Finding Match Exceptions in NUFinancials
Finding Technology Support in Evanston
Finding the full path to your RDSS share
How to identify the full path of your RDSS/FSMResfiles share to set up access to the RDSS Globus endpoint.
Finding the MAC address on different devices
Finding the original journal ID for a Cash Receipt Ticket (CRT)
Finding the Original Journal ID for Expense Reports, Cash Advances & Vouchers in NUFinancials
Finding the original Journal ID in NUFinancials
Finish a Transactional Contract in NUFinancials
Finish an Ad Hoc Document for NUFinancials Supplier Contracts
Firewall Policy
Fixing a blank window when connecting to GlobalProtect VPN on Windows
Fixing the "Failed to connect to authentication server" error in GlobalProtect VPN for Mac
Fixing the "script on this page" error when connecting to GlobalProtect VPN for Windows
Fixing the eduroam Wireless Error on Windows: "Unable to connect to the network, please contact your administrator"
Fixing when clicking Connect in GlobalProtect VPN for Windows does nothing
Fixing when GlobalProtect VPN for Mac is stuck in a “connecting” state or does nothing
Fixing when GlobalProtect VPN for Windows is stuck in a “connecting” state
Fluid Blanket Order Requisition in NUFinancials (Quick Reference)
Fluid Blanket Order Requisition in NUFinancials (Training Guide)
Fluid Catalog Requisition in iBuyNU / NUFinancials (Quick Reference)
Fluid Catalog Requisition in iBuyNU / NUFinancials (Training Guide)
Fluid Grant Subcontract Requisitions in NUFinancials (Quick Reference)
Fluid Grant Subcontract Requisitions in NUFinancials (Training Guide)
Fluid My Requisitions - Cancel Receipts (Training Guide)
Fluid My Requisitions in NUFinancials (Training Guide)
Fluid My Requisitions in NUFinancials : View Lifeline (Training Guide)
Fluid Non-Catalog Requisitions in NUFinancials (Quick Reference)
Fluid Receipts - Enter via My Requisitions and Create Receipt in NUFinancials (Training Guide)
Fluid Receipts - Enter via My Requisitions and Create Receipt in NUFinancials (Training Guide)
Fluid Receive by Dollar Amount Requisition in NUFinancials (Quick Reference)
Fluid Requisition - Adding Attachments and Comments on a Requisition in NUFinancials (Training Guide)
Fluid Requisition - Hold PO from Further Processing (Quick Reference)
Fluid Requisition - Non-Catalog Requisition Favorites in NUFinancials (Training Guide)
Fluid Requisition - Requisition Defaults and Mass Change in NUFinancials (Training Guide)
Fluid Requisition - Using the Attention (To) Field when Creating Requisitions in NUFinancials (Training Guide)
Fluid Requisition - Viewing Requisition Attachments in NUFinancials (Training Guide)
Fluid Requisition for Purchase of Capital Equipment in NUFinancials (Training Guide)
Fluid Requisitions - Resolve Chart String Combination and Budget Check Errors in NUFinancials
Fluid Requisitions - View the iBuyNU Item Description in My Requisitions (Training Guide)
Forwarding email from a departmental @northwestern.edu (Microsoft 365) account to a group of email addresses using Outlook Web App (OWA)
Forwarding incoming messages to your University voicemail to an email address
General Navigation in NUFinancials
Generating a AWS IAM Access Key for Amazon S3
Generating Reports in Zoom
Genomic Data Commons Data Transfer Tool on Quest
Getting Canvas Support
Getting Started on the Genomics Compute Cluster (b1042) on Quest
Getting started with NUsites
Getting the CATracks reports I need
GlobalProtect VPN for ChromeOS
GlobalProtect VPN for iOS
GlobalProtect VPN for Linux
GlobalProtect VPN for Surface Pro X
Google Cloud Platform
GPUs on QUEST
Grant Proposals in NUPlans
Guest Wireless Access at Northwestern
Hardware Overview
Hardware Recommendations
Hearing Assisted Telephone Solutions
Hold PO from Further Processing in NUFinancials
How "Remember me" works in Duo multi-factor authentication
How can I tell if a SharePoint site is “group enabled” or “MS Team”?
How Do I Create a Personal Box Account?
How do I prevent OneDrive and SharePoint files from downloading to the local hard drive?
How to Add and Remove SharePoint Site Collection Administrators
How to edit the site collection administrators for a SharePoint site.
How to Create/Edit a Knowledge Base Article
How to find something on SharePoint/OneDrive that was shared with me
How to Remove a User from a SharePoint Site
How to rename a SharePoint site
How to Report a Cellular Service Issue
How to Reshare External Sharing Links in OneDrive after Box Migration
How to reshare externally in SharePoint
iBuyNU Shopping Cart Naming Conventions in NUFinancials
Identifying which account codes to use in NUFinancials
Identifying which listservs you are subscribed to
Importing and exporting listserv subscribers
Importing and exporting sites to and from NUsites
Inability to Enter Data in NUPlans Contributor or Error in Taking Ownership
index
InfoEd Known Issues
InfoEd Proposal Development FAQs and Tips
InfoEd Report Inventory
InfoEd Role Assignment Definitions
Initiating Budget Adjustments in NUFinancials
Inserting SharePoint/OneDrive Links into Outlook Emails in Windows
Inserting SharePoint/OneDrive Links into Outlook Emails on a Mac
Installing a security certificate for eduroam Wireless on macOS
Installing a security certificate for eduroam Wireless on Windows
Installing a security certificate on legacy versions of Mac OS X
Installing and configuring the Senturus Analytics Connector for Tableau
Installing and Managing R Packages on Quest
Installing and Managing Software with Anaconda Virtual Environments on Quest
Learn how to install and manage software on Quest using Anaconda Virtual Environments
Installing PGP Whole Disk Encryption
Installing Software on Quest
Installing Tableau And Activating Your Key
Installing web security certificates
Introducing the iBuyNU Interface for NUFinancials
Introduction to using plugins in NUsites
Joining an alumni club by paying a membership fee in Our Northwestern
Joining an alumni club mailing list
Joining an Exchange distribution list using Outlook Web App (OWA)
Kerberos Authentication
Knitro on Quest
Launching Query Studio in Cognos Analytics
Law School - Installing PaperCut MF Secure Printing on your macOS computer
Law School - Installing PaperCut MF Secure Printing on your Windows computer
Law School - Printing from the Reference Stations in the Law Library
Law School - Printing to copiers from your mobile device using the PaperCut MFSecure printing system
Law School - Printing using Webprint
Law School - Printing with PaperCut MF Secure
Law School - Recalling a Message in Outlook
Law School - Releasing a document from PaperCut MF Secure Printing
Law School - Secure printing using the Printeron mobile app
Law School - Secure Printing via Email
Law School - Setting Your PIN for PaperCut MF Secure Printing
Law School - Student MacOS Printer Instructions for Bluhm Legal Clinic
Law School - Student Windows 10 Printer Instructions for Bluhm Legal Clinic
LDAP Database Items
LDAP For User Authentication and Authorization
LDAP Implementation Documentation
LDAP Registry Access Approval Process
LDAP Registry Database Record Schema
Lightboard Studio - Help Guide
Limit Sync for a SharePoint Site
Restrict syncing of SharePoint content.
Limiting who can send to a listserv
Line Defaults and Mass Change in NUFinancials
List of plugins available for NUsites
Locating an employee's self-review comments in their performance review (PEX) in myHR Learn
Locating your IP address
Logging in to Qualtrics
Logging in to Quest
Logging in to the Northwestern Listserv Web Interface (Listserv)
Logging in to your Northwestern Microsoft 365 web account and another Microsoft 365 web account simultaneously
Logging Into Canvas with Multi-Factor Authentication
Logging into your office phone using another University Cisco 7841 phone
Look Up NUPlans User Security
Looking up supplier/vendor information in NUFinancials or Cognos
Mac OS eduroam Service Name Authentication failed
Making a conference call on your Cisco 7841 phone
Making calls from your campus phone
Manage Requisitions in NUFinancials: View Lifespan
Managing @northwestern.edu (Microsoft 365) calendar permissions in Outlook for macOS
Managing @northwestern.edu (Microsoft 365) calendar permissions in Outlook for Windows
Managing @northwestern.edu (Microsoft 365) email/calendar delegates using Outlook for Windows
Managing @northwestern.edu (Microsoft 365) folder permissions in Outlook for macOS
Managing @northwestern.edu (Microsoft 365) folder permissions in Outlook for Windows
Managing a listserv you own
Managing a Yammer group
Managing a Zoom meeting like a webinar
Managing access to a former employee's data
Managing alternate email addresses with your @u.northwestern.edu (or other G Suite) account
Managing an Allocation on Quest
Managing and disabling comments in NUsites
Managing call forwarding on your office phone using the Cisco Self Care Portal
Managing call forwarding on your office phone using your 7841 phone
Managing Categories and Tags for NUsites posts
Managing digests for subscribed listservs
Managing Exchange ORG accounts using the self-service group management tool
Managing Expense Reports in NUFinancials Training Guide
Managing expiration of affiliate and organizational NetIDs as a NetID administrator in NUValidate
Managing Full Access Allocations on Quest
Managing group permissions using the Self-Service Group Management tool
Managing inbox rules for your @northwestern.edu (Microsoft 365) account using Outlook for macOS
Managing inbox rules for your @northwestern.edu (Microsoft 365) account using Outlook for Windows
Managing inbox rules for your @northwestern.edu (Microsoft 365) account using Outlook Web App (OWA)
Managing Jobs on Quest
Managing message filtering by the Email Defense System (EDS)
Managing Notifications on Microsoft Teams
Managing personal and emergency information in CAESAR
Managing Requisitions in NUFinancials Training Guide
Managing sections or modules on NUsites pages
Managing Service Status Announcements Using IT Service Manager
Managing subscribers in NUsites
Managing the Owners, Editors, and Moderators of a listserv
Managing the quota (mailbox size) of your @northwestern.edu (Microsoft 365) account using Outlook for macOS
Managing the quota (mailbox size) of your @northwestern.edu (Microsoft 365) account using Outlook for Windows
Managing the subscribers of a listserv you own
Managing users in NUsites
Managing your @u.northwestern.edu (or other G Suite) account after a name change
Managing your @u.northwestern.edu (or other Google G Suite) account (password and nicknames)
Managing your @u.northwestern.edu (or other Google G Suite) account after graduation
Managing your browser's pop-up blocker
Managing your Listserv password
Managing your profile visibility in Our Northwestern
Managing your sites in NUsites
Managing your subscription to a listserv
Managing your voicemail messages and preferences using Cisco Unity
Managing your voicemail messages and preferences using your phone
Managing Zoom recordings in Panopto
Match Exception Rules for NUFinancials
MBAM FAQ
MBAM User Guide
Medill Programs & Associated Logins
Messages sent from an @u.northwestern.edu (or other Google G Suite) account are not being delivered to recipients
Microsoft 365
Microsoft 365 - Getting Started with Cortana Briefing Email
Microsoft 365 applications using Duo multi-factor authentication
Microsoft 365 ProPlus for Faculty, Staff, and Students
Microsoft Azure
Microsoft Bookings
Microsoft Bookings - Quick Reference Guide for Faculty and Staff
Microsoft Bookings - Quick Reference Guide for Students
Microsoft Bookings with me
Microsoft FindTime
Microsoft Lists
Microsoft Power Automate - Quick Reference Guide
Microsoft PowerApps - Quick Reference Guide
Microsoft Shifts
Migrations into OneDrive/SharePoint – Known Limitations
Modern Authentication FAQ
Modify Salary Placeholders in NUPlans Web
Modifying your information in the Northwestern online directory
Modifying your NUsites settings
Modifying your privacy and visibility settings in NUsites
Modifying your Website Tagline in NUsites
Modules Software Environment Manager on Quest
Move files and folders between OneDrive and SharePoint
MS Outlook and Teams error messages in Microsoft 365 - Steps to Resolve
Mudd Library Location
Multi-factor Authentication at Northwestern
My Wallet Transactions in Expense Reports in NUFinancials
myHR Learn - Responsible Conduct of Research (RCR) web based training - no classes available for registration
myHR Learn Course Frozen or Can't See Video
Steps to follow when you are taking an online training or class in myHR Learn and the course is frozen, no video displays or you only hear audio (e.g., Good Clinical Practices course).
myHR Learn Course Not Marking Complete (or Pending Action)
Name appearing incorrectly on a listserv
NetID
NetID and Password Security
NetID Expiration
Network Configuration
Network Configuration Settings
New Canvas Integration Request
Non-Catalog Requisition Favorites in NUFinancials
NU Cloud Terms of Service
NU InCommon SSL Certificate Request Process
NUFinancials Actuals Journal Training Guide
NUFinancials Approval Process for Expenses
NUFinancials Approval Process: Actuals Journals
NUFinancials Approval Process: Budget Journals
NUFinancials Approval Process: Payment Requests
NUFinancials Asset Management View Access Presentation
NUFinancials Budget Adjustment Course Guide
NUFinancials Budget Adjustments Transcript
NUFinancials Chart of Accounts Quick Reference
NUFinancials Correct a Posted Agency (AGY) Journal
NUFinancials Correcting a Posted Internal Sales Journal (ISJ)
NUFinancials Email Notifications
NUFinancials Expense Report Foreign Travel FAQ
NUFinancials Known Issues
Known issues with University's financial system, NUFinancials.
NUFinancials Ledger Groups
NUFinancials Mobile Expense Training Guide
NUFinancials Purchasing Glossary
NUFinancials Supervisor Expense Approval Job Aid
NUFinancials Training curricula
NUFinancials Transaction Status Definitions
NUFinancials Using the Contracted Services Form for U.S. Residents Job Aid
NUFinancials Using the Visitor's Expense Report Job Aid
NUFinancials WorkCenter Approvals
NUFinancials: Actuals Journal Approval Tip Job Aid
NUFinancials: Assign a Management Level to ChartFields
NUFinancials: Assign a Manager and Reviewers to a Department or Project
NUFinancials: Budget Journal Process Visual Aid
NUFinancials: Budget Journal Troubleshooting Job Aid
NUFinancials: Common Errors for Expense Transactions
NUFinancials: Create a Shopping Cart in iBuyNU
NUFinancials: Creating a Cash Receipt Ticket Training Guide
NUFinancials: Creating a Spreadsheet Journal Training Guide
NUFinancials: Creating and Using a CRT Template
NUFinancials: Creating Balance Sheet Journals Training Guide
NUFinancials: Determining the correct actuals Journal to use
NUFinancials: Manage Group Carts in iBuyNU
NUFinancials: Managing Cash Advances Training Guide
NUFinancials: Payment Request Policy Exercise
NUFinancials: Purchasing Options at NU
NUFinancials: Receiving and Depositing Revenue Course Guide
NUFinancials: Receiving and Depositing Revenue Transcript
NUFinancials: Sealed Bag Deposit Process (Cash/Checks) Presentation
NUFinancials: Searching for Spreadsheet Journals Training Guide
NUFinancials: View the iBuyNU Item Description in Manage Requisitions
NUPlans Carry Forward View
NUPlans Compensation Chart String Statuses
NUPlans Compensation Views
NUPlans Contributor Basics Journal
NUPlans Contributor Basics Manual
NUPlans Contributor Fund Views
NUPlans Courses
NUPlans Distributed Review Process
NUPlans Log in Guide
NUPlans Modify Carry Forward View
NUPlans Role Assignment Definitions
NUPlans Tips
NUPlans Training Curricula
NUValidate: Identity Management System
NUworkspace Available Software
NUworkspace: Mapping a RDSS Drive
NUworkspace: Mounting a Cloud Drive
NUworkspace: Uploading, Downloading and Deleting Files
Nvivo on Azure
Nvivo Recommendations
Obtaining a transcript
Obtaining Access to Data Management and Analytics Reports
Obtaining access to NUFinancials, iBuyNU, Cognos, or InfoEd
Obtaining and managing an @u.northwestern.edu (or other Google G Suite) organizational account
OnBase Product Overview
OneDrive - Transferring Ownership of Files
OneDrive and SharePoint Storage Quota Alerts
OneDrive error: "There was a problem connecting to OneDrive"
OneDrive for Mobile Devices
OneDrive: Choosing the Right Installation Settings for OneDrive for Windows
OneDrive: Common Login Issues
OneDrive: Error: "We were unable to verify your account."
OneDrive: Resolving "Duplicate File" issue post-Migration
OneDrive: Reviewing your sharing of files
Opening a Private Browsing Window
Ordering radioactive materials on requisitions in NUFinancials
Organizational Microsoft 365 accounts and Duo multi-factor authentication
Pandemic Essentials: Research on Campus Training
Panopto Classroom Lecture Capture Service
Panopto Instructor Training
Parabricks on the Genomics Compute Cluster
Password/Passphrase
Payment Request Error Messages in NUFinancials
PerfectForms™ Application Security
Performance Excellence Usage and User Guides on myHR Learn Help tab
Personalizing Bulkmail messages using Mail Merge
Personalizing your NUsites homepage
Petty Cash Reimbursement
PO Activity Summary in NUFinancials
Power BI Overview
Prepare Transfer Journals for Fund 191 and Fund 193 in NUFinancials
Prepare Transfer Journals for Fund 192 in NUFinancials
Preventing frequent disconnections from eduroam Wireless on macOS
Print a Certificate for a myHR Learn Course
Printer Setup macOS
Problems sending images or attachments to a listserv in Outlook
Proxy Access for Employee Expense Reports
Purchasing Guidelines for Research Data Storage Resources
Qualtrics (Survey Tool)
Qualtrics Frequently Asked Questions
Qualtrics XM Basecamp (Training Platform)
Quest FAQ
Quest Partitions/Queues
Quest Quick Start Guide
Quest Slurm Quick Start
Quest Troubleshooting: Checking the job output file
Quest User Guide
Quick Reference Guide
Reactivating or requesting a change to your Duo device
Reassign a Cart or Reject a Cart in iBuyNU (NUFinancials)
Recommended Mac Desktop Hardware
Recommended Mac Laptop Hardware
Recommended PC Desktop Hardware
Recommended PC Laptop Hardware
Recovering deleted items from your @northwestern.edu (Microsoft 365) account using Outlook for Windows
Recovering deleted items from your @northwestern.edu (Microsoft 365) account using the Outlook Web App (OWA)
Reducing the size of a PDF in Adobe Acrobat
Registering and managing your devices for Duo multi-factor authentication
Remove or delete an email account from Outlook (Windows)
Renewing an expiring inactive team in Microsoft Teams
Renewing Tableau Creator License
Reopening and returning a performance excellence review that has already been finalized in myHR Learn
Reopening or sending back a performance review (PEX) in myHR Learn when the review has not been finalized
Reporting and Analytics - Quick Reference Guide
Reporting broken functionality in CATracks or Our Northwestern
Reprovisioning your SIP Soft Phone in Interaction Desktop
Request Placement on a REACH Digital Display
Request to Update or Inactivate ChartField in NUFinancials
Requesting a Cash Advance in NUFinancials
Requesting a custom domain for NUsites
Requesting a Webprint Refund
Requesting additional features in Qualtrics
Requesting administrative rights to Our Northwestern as an alumni volunteer
Requesting CATracks codes
Requesting creation of a committee in CATracks
Requesting help with NUsites
Requesting myHR Learn access via email when you're not a Northwestern employee
Requisition for Purchase of Capital Equipment in NUFinancials
Research Computing How-to Videos
Northwestern IT Research Computing Services offers the following how-to videos to assist researchers.
Resetting your CAESAR GuestID password
Residential Halls Ethernet Access
Resolve Chart String Combination and Budget Check Errors for Requisitions in NUFinancials
Resolving an "Internal authentication error" in CAESAR, myHR, or NUFinancials
Resolving an 'onReadyState' error In CAESAR
Resolving issues accessing a Research Data Storage Service share
Solutions to common issues for connecting to RDSS
Restoring a previous version of a file or folder from a Research Data Storage Service share location
Restoring a previous version of a file or folder from RDSS
How to retrieve an older version of a file or folder stored on RDSS. (Windows only)
Restricting screen sharing and chat in Zoom
Returning as a student after a leave of absence
Returning To Campus Training
Review Activity on ChartField1 and Program Code in NUFinancials
Review or Edit a Supplier Request in NUFinancials
Reviewing the Approval Path of a Transaction in NUFinancials
RHEL Satellite Server Administrators
Running GATK4 Spark on Quest
Running Jupyter Notebook on Quest
Saving a Cognos report containing data
Saving a complete copy of an email message
Saving attachments from Outlook to SharePoint
Saving files in OneDrive from the Microsoft Office clients
Saving files in SharePoint from the Microsoft Office clients
Scheduling a Blue Jeans meeting
Scheduling a meeting on your @northwestern.edu (Microsoft 365) calendar using Outlook for macOS
Scheduling a meeting on your @northwestern.edu (Microsoft 365) calendar using Outlook for Windows
Scheduling a meeting on your @northwestern.edu (Microsoft 365) calendar using Outlook Web App (OWA)
Scheduling a Zoom meeting
Search for and managing your classes in CAESAR
Searching for Actuals Journals
Searching for Budget Journals in NUFinancials
Searching for content in Cognos Analytics
Searching for Sponsor Invoices in NUFinancials
Searching for Sponsor Payments in NUFinancials
Secure Data Onboarding
Securing a personal computer at Feinberg School of Medicine for use with Duo Device Health (DDH)
Securing Printers and Multifunction Printing Devices
Securing your data in your @u.northwestern.edu (or other G Suite) account
Select a Supervisor for Employees with Multiple Appointments for NUFinancials Expense Reports
Self-Service Analysis and Reporting Tools Comparison
Self-Service Video Production Studio - Help Guide
Sending Ad Hoc Document or Transactional Contract for Signature via DocuSign in NUFinancials
Service & Equipment Charge List - Fiscal Year 2022
Service Level Agreement and Northwestern IT
Set up your @northwestern.edu (Microsoft 365) account with Duo multi-factor authentication in Outlook for Mac
Set up your @northwestern.edu (Microsoft 365) account with Duo multi-factor authentication on Android
Set up your @northwestern.edu (Office 365) account with Duo multi-factor authentication in Outlook 2016 for Windows
Setting an auto-reply message for a departmental @northwestern.edu (Microsoft 365) account using Outlook Web App (OWA)
Setting up a passcode/PIN on a mobile phone
Setting up and using Cisco Jabber for macOS
Setting up and using Cisco Jabber for Windows
Setting up and using GlobalProtect VPN for Android
Setting up and using GlobalProtect VPN for iOS (iPhone or iPad)
Setting up and using GlobalProtect VPN for macOS
Setting up and using GlobalProtect VPN for Windows
Setting up and using the 32-bit version of GlobalProtect VPN for Windows
Setting up automated Out of Office replies on your @northwestern.edu (Microsoft 365) account using Outlook for macOS
Setting up automated Out of Office replies on your @northwestern.edu (Microsoft 365) account using Outlook for Windows)
Setting up automated Out of Office replies on your @northwestern.edu (Microsoft 365) account using Outlook on the Web
Setting up built-in VPN for Android - Feinberg School of Medicine use only
Setting up built-in VPN for iOS (iPhone or iPad) - Feinberg School of Medicine use only
Setting up built-in VPN for macOS - Feinberg School of Medicine use only
Setting up built-in VPN for Windows - Feinberg School of Medicine use only
Setting up Cisco Jabber for Android
Setting up Cisco Jabber for iOS (iPhone or iPad)
Setting up dynamic Ethernet (DHCP) on a macOS computer
Setting up dynamic Ethernet (DHCP) on Windows
Setting up Remote Desktop on your macOS computer
Setting up Remote Desktop on your macOS computer
Setting up RSS feeds in iModules
Setting up static Ethernet on macOS
Setting up static Ethernet on Windows
Setting up your @northwestern.edu (Exchange) account on Android - Feinberg School of Medicine use only
Setting up your @northwestern.edu (Exchange) account on iOS (iPhone or iPad) - Feinberg School of Medicine use only
Setting up your @northwestern.edu (Microsoft 365) account in Outlook for macOS
Setting up your @northwestern.edu (Microsoft 365) account in Outlook for Windows
Setting up your @northwestern.edu (Microsoft 365) account on Android
Setting up your @northwestern.edu (Microsoft 365) account on iOS (iPhone or iPad)
Setting up your @northwestern.edu (Microsoft 365) account on iOS (iPhone) behind MFA
Setting up your @northwestern.edu (Microsoft 365) account on Windows Phone
Setting up your @u.northwestern.edu (or other G Suite account) in a mail client
Setting up your @u.northwestern.edu (or other Google G Suite) account in Apple Mail
Setting up your @u.northwestern.edu (or other Google G Suite) account in Outlook
Setting up your @u.northwestern.edu (or other Google G Suite) account on Android
Setting up your @u.northwestern.edu (or other Google G Suite) account on iOS (iPhone or iPad)
Setting up your @u.northwestern.edu (or other Google G Suite) account on Windows Phone
Setting your Pronouns in Zoom
SharePoint: How to Add SharePoint folders to OneDrive for Windows or Mac
SharePoint: How to change document library owners
SharePoint: How to change member access for a secure document library
SharePoint: How to restore a deleted document
SharePoint: Issues with Students with @u.northwestern email addresses as co-owners of SharePoint folders
SharePoint: Reviewing your sharing of files
Sharing your @northwestern.edu (Microsoft 365) calendar in Outlook for macOS
Sharing your @northwestern.edu (Microsoft 365) calendar in Outlook for Windows
Sharing your @northwestern.edu (Microsoft 365) calendar in Outlook Web App (OWA)
Shibboleth (SAML) setup
Shibboleth for Federated Authentication and Authorization
Should I save files to OneDrive or SharePoint?
Sign Into Zoom
Signing up for Notifications from Service Status
Signing your name on the Harassment and Discrimination Prevention course in myHR Learn
Software for Students, Faculty, and Staff
Software on Quest
Specifying Memory for Jobs on Quest
Staff Data Protection
Standard Non-Catalog Requisitions in NUFinancials
Submit a Supplier Change Request in NUFinancials
Submitting a Job on Quest
Submitting a Payment Request in NUFinancials (Training Guide)
Submitting a PO Change Request Form in NUFinancials
Subscribing one listserv to another listserv
Subscribing to a Listserv
Subscribing to reports in Cognos Analytics
Subscribing to the Northwestern holiday calendar using Outlook 2016/2013 for Windows
Subscribing to the Northwestern holiday calendar using Outlook Web App (OWA)
Switching your personal Zoom account to Northwestern Zoom
Temporarily stop receiving listserv emails while out of the office
Thinclient
Timeout in NUPlans
Training Guide for Grant Subcontract Requisitions in NUFinancials
Transfer of Ownership of OneDrive Data when Leaving Northwestern
Transferring a call to your office phone number using your Cisco 7841 phone
Transferring a phone call to another University voice mailbox
Transferring an active phone call from your Cisco desk phone to your cell phone
Transferring Files to and from Quest
Transferring files using Globus
How to initiate file transfers using the Globus data transfer tool
Troubleshooting Actuals Journals in NUFinancials
Troubleshooting connection issues with eduroam Wireless on macOS after a NetID Password change
Troubleshooting connection issues with eduroam Wireless on Windows after a NetID password change
Troubleshooting Installing R Packages on Quest and Quest Analytics
Troubleshooting issues logging in to Northwestern services
Troubleshooting issues with attachments in listserv messages
Troubleshooting Jobs on Quest
Troubleshooting myHR Seeing Oracle Login Page when uploading content
Troubleshooting R on Quest
Types of Teams
Unassign a IbuyNU cart to edit and reassign to another Requester
Understanding Licensed and Basic Zoom accounts
Understanding navigation in Cognos Analytics
Understanding the Divi Builder modules in NUsites
Understanding the GL005 Summary Budget Status Report in Cognos Analytics
Understanding the GL008 Revenue and Expense Activity Report in Cognos Analytics
Understanding the GL068 Financial Summary Report in Cognos Analytics
Understanding the GL069 Financial Summary Report in Cognos Analytics
Understanding the GL070 Financial Summary Report in Cognos Analytics
Understanding the GL071 Financial Summary Historical Comparison Report in Cognos Analytics
Understanding the GL074 Financial Summary Report in Cognos Analytics
Understanding the GM044 Sponsored Project Portfolio in Cognos Analytics
Understanding the GM045 Sponsored Project Budget Statement in Cognos Analytics
Understanding the GM096 Grants Transaction History Queries in Cognos Analytics
Understanding the GM097 Sponsored Project Actuals Balance Report in Cognos Analytics
Understanding the SC028 Voucher Activity by DeptID Report in Cognos Analytics
Understanding the SC032 Workflow Metrics Report in Cognos Analytics
Understanding the SC034 Corporate Card Activity Report in Cognos Analytics
Understanding web terminology used in NUsites
Uninstalling Box Drive
Uninstalling Box Drive for MacOS
Uninstalling Box Drive for Windows
Uninstalling GlobalProtect for MacOS
Uninstalling Patch KB4018372 for Outlook 2016 for Windows
Unsubscribing from a listserv
Updating Exchange password in Outlook for macOS
Updating Exchange password in Outlook for Windows
Updating phone numbers used by Northwestern's emergency notification system
Updating Wireless and email on iOS after changing a NetID password
Updating Wireless and Outlook 2016 on macOS after changing a NetID password
Updating Wireless and Outlook 2016/2013 on Windows after changing a NetID password
Updating your profile in Our Northwestern
Uploading Budget from a File in NUPlans
Uploading Compensation from a File in NUPlans
Uploading documents to NUsites
Uploading images to NUsites
Uploading media to NUsites
Uploading recorded meetings to Panopto
Uploading your Wildcard photo
Use of Computers, Systems, and Networks
Use Supplier Contract Workbench to Search for Contracts in NUFinancials
User Authentication and Authorization via Web Single Sign-On
Using a Duo Bypass Code
Using Amazon S3 Storage
Using Blanket Order Requisitions in NUFinancials
Using Budget Overview for Project Budgets in NUFinancials
Using Code42 on your University-managed computer
Using Duo multi-factor authentication
Using Duo multi-factor authentication while traveling internationally
Using Duo Restore to recover Duo-Protected Accounts
Using Duo with a Hardware Token
Using email commands to check a listserv's configuration
Using Git on Quest
Using Globus Timer
How to use the Globus timer feature to automate and schedule data transfers
Using Globus with Amazon S3 storage
How to use Globus to transfer data to/from Amazon S3 storage
Using Jupyter on the Quest Analytics Nodes
Using LinkedIn Learning
Using MATLAB on Quest
Using Microsoft Bookings to manage your office hours
Using Northwestern University's Dryad Membership
How to share data using Northwestern's Dryad membership
Using Northwestern-managed GitHub Actions Runners
Using Python on Quest
Using QIIME2 on Quest
Using R on Quest
Using RStudio on the Quest Analytics Nodes
Using SAS Studio on the Quest Analytics Nodes
Using sidebars and widgets in NUsites
Using Singularity on Quest
Using speed dial numbers on your Cisco office phone
Using the Attention (To) Field when Creating Requisitions in NUFinancials
Using the Calendar+ plugin in NUsites
Using the Custom Forms plugin in NUsites
Using the Easy Tables plugin in NUsites
Using the InfoCommons Mobile Cart and Station (Digital)
Using the NUFinancials Tree Viewer
Using the OneDrive/SharePoint Globus Endpoint
How to transfer data to/from OneDrive and SharePoint using Globus
Using the Run As Menu in Cognos Analytics
Using the Senturus Analytics Connector in Tableau
Using the Sitemap plugin in NUsites
Using the Social Sharing (AddThis) plugin in NUsites
Using VASP on Quest
This page provides information on requesting access to use VASP on Quest, running VASP on Quest, and building your own copy of VASP on Quest.
Using Xfinity on Campus as an undergraduate student with a Residential Housing contract
Using Zoom Scheduling Privilege
Using Zoom's Waiting Room
Vacation/out of office message was not delivered to a listserv
View and Export a Marketplace PO or Invoice in NUFinancials
View Assignments and Cart History in NUFinancials
View Payments to Suppliers and Non-Employees in NUFinancials
Viewing and printing your 1098-T tuition statement
Viewing Budget Performance with Budget Details in NUFinancials
Viewing Budget Performance with Budget Overview in NUFinancials
Viewing NetID details and security question answers in NUValidate
Viewing Payroll Suspense in the NUFinancials Ledger Inquiry
Viewing Post-Award Grant Data in NUFinancials
Viewing Requisition Attachments in NUFinancials
Viewing Requisition Comments and Attachments for Approvers in NUFinancials
What happens to Box notes during migration?
What’s New in NUPlans for 2022 Budgeting
What’s New in NUPlans for FY 2023 Budgeting
White Pages Directory Data Items
Windows 10 - Keyboard Shortcuts
Withdrawing an employee expense report that's already been submitted
Working with themes in NUsites
Zoom - Authentication Exception
Zoom - Live Transcription and Caption Service Options
Zoom - trouble signing in from overseas
Zoom HIPAA Compliant Conferencing Service
Zoom Meeting - Privacy and Security Settings - ZoomBombing Prevention Tips
Zoom Outlook Add-in for Office 365
Zoom Outlook Calendar Integration for Microsoft 365
Zoom Security - Only Authenticated Users Can Join
Zoom Webinars
GlobalProtect VPN for Windows
Using the Quest Globus endpoint
How to set up and use the Quest Globus endpoint
Using the RDSS Globus Endpoint
How to transfer data between RDSS/FSMResfiles and Quest using Globus
GlobalProtect VPN for macOS
GlobalProtect VPN for Android
Globus Endpoints and Collections
A description of Globus endpoints and collections available at Northwestern
Connecting to a Research Data Storage Service share
How to connect to your Research Data Storage Service/FSMResfiles share on your computer.
Managing access to Research Data Storage Service (RDSS) Shares
How to grant and remove access to your RDSS share.
Using the Globus Data Transfer Tool
Overview of how to use Globus with links to how to articles.
Research Data Management Guide
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