Fixing the eduroam Wireless Error on Windows: "Unable to connect to the network, please contact your administrator"

This article explains how to solve the error "Unable to connect to the network, please contact your administrator" on a windows machine. This is usually indicative of a password that is incorrectly saved.

1. Go to eduroam Wireless Network Properties.
2. Click the Security tab.
3. Under Selected Authentication Method click Advanced Settings.
4. Check the Specify Authentication Mode box.
5. Select User Authentication from the drop-down menu.
6. Click Save Credentials and enter your NetID@northwesternd.edu and NetID password in the pop-up window.

For additional assistance please contact the IT Support Center at 847-491-4357 (1-HELP) or via email at consultant@northwestern.edu.