Feinberg - Using Self-Service for software installation

FSM-managed machines come pre-installed with an application that allows us to push necessary updates to FSM-managed computers and allows you to install certain programs offered by Feinberg IT. On Mac computers, the application is Self-Service. On Windows computers, the application is IBM BigFix.

Software programs end users may install themselves, without elevated privileges

  • Adobe Creative Cloud
  • Crowdstrike Falcon
  • Cisco Jabber
  • Citrix Workspace
  • CrashPlan PROe
  • Duo Device Health
  • Endnote
  • Mozilla Firefox
  • GlobalProtect VPN
  • Google Chrome
  • Panopto
  • Microsoft Office
  • Microsoft Teams
  • Zoom Video Conferencing

Self-Service on macOS

To access Self-Service on your Mac computer:
  1. From your macOS desktop, click 'Go' on the top menu
  2. Click on 'Applications'
  3. Scroll down to 'Self-Service' and double-click it to open
  4. To download an application/software package, simply click on the 'Install' button located under each of the offerings

IBM BigFix on Windows 10/11 computers

To access IBM BigFix on your Windows 10 computer:
  1. Click on the Start button
  2. Type 'BigFix'
  3. Hit 'Enter'
  4. To see which applications/software packages are available for installation on your computer click on the 'Offers' tab
  5. To download an application/software package, click on the Application/Software package you want to install and click on 'Accept'

Keywords: Big Fix Self service self-service admin rights credentials, FSM
Created: 2017-10-18 21:23:49
Updated: 2021-11-16 20:03:33

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Article ID: 1654
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