Managing Exchange ORG accounts using the self-service group management tool

The self-service group management Tool (Cayosoft) allows you, as the Primary owner of an Exchange Organizational Account (ORG account), to manage ownership and passwords for that account. There can only be one primary owner. For more information on using this tool see the Cayosoft Knowledge Base.

Log in at adsselfservice.it.northwestern.edu, and enter your own NetID and NetID password when prompted. Note: You must connect to VPN to use this tool off campus.

Viewing your accounts

  1. From the left pane, select Self-Service >My AD Users.
  2. Leave all the search fields blank, then click Search to display the list of all groups you own.
  3. To select a Mailbox, click the check box to the left of the Mailbox's name. To the right of the list, the Actions pane will enabled.

Managing Full Access, Send As/Send on behalf of Permissions

  1. Select Actions > Mailbox.
  2. Click the Delegation tab.
  3. In the Full Access Send As or Send on behalf of field click Add.
  4. At the top enter the NetID for who you want to add, and click Search Objects.
  5. To the left of the new owner's name click the checkmark and click OK.
  6. Click Update and the Results window will indicate success or failure.
  7. Click Close.

Creating an auto-generated password

  1. Select Actions > Reset Password. The Auto-Generated password option is selected by default.
  2. (Optional) Email Notification: This defaults to Don't send. If you wish to send the auto-generated password to a Northwestern email address, click Send To then enter the email address(es) in the field below. Otherwise, the password can be shown in the Results window (see below)
  3. Next to Show user’s password under Activities, check the box to have the password displayed in the Results window. If this is not checked, you will need to remember the password or add an entry for email notification (see above).
  4. Click Reset Password. A progress banner appears in the upper right hand corner of the window, which will disappear upon completion of the task.
  5. Click the green circle displayed on Activities in the upper right hand corner of the window to display an entry for the password reset action which includes a time stamp.
    • If you selected the checkbox Show user’s password under Activities, a link will appear that you can Click for Details, and the Results window displays the new password in the Password column
    • If you did NOT select the checkbox Show user’s password under Activities, no password information will be displayed

Creating a user-selected password

  1. Select Actions > Reset Password. The Auto-Generated password option is selected by default.
  2. Click the Type Password button.
  3. Enter your new password. By default, the text will be viewable to you and not masked. To mask the text, click the eyeball icon.
  4. Click Send to, then enter the Northwestern email address(es) in the field below to specify where the new password should be sent. We recommend sending yourself a copy, in addition to any other required recipients.
  5. (Optional) Email Notification: This defaults to Don't send. If you wish to send the auto-generated password to a Northwestern email address, click Send To then enter the email address(es) in the field below. Otherwise, the password can be shown in the Results window (see below)
  6. Next to Show user’s password under Activities, check the box to have the password displayed in the Results window. If this is not checked, you will need to remember the password or add an entry for email notification (see above).
  7. Click Reset Password. A progress banner appears in the upper right hand corner of the window, which will disappear upon completion of the task.
  8. Click the green circle displayed on Activities in the upper right hand corner of the window to display an entry for the password reset action which includes a time stamp.
    • If you selected the checkbox Show user's password under Activities, a link will appear that you can Click for Details, and the Results window displays the new password in the Password column
    • If you did NOT select the checkbox Show user’s password under Activities, no password information will be displayed

Creating a quick reset password

  1. Check the checkbox to the left of the account whose password you want to reset
  2. In the section quick password reset section (lower left, middle section), enter a new password manually or have the system auto-generate one for you by clicking the blue exclamation (!) circle. Important: Jot down your new password. Using quick reset eliminates the option to email the new password to any recipients and will not display the new password anywhere in the system.
  3. Click Reset.

Changing the display name

The only account option you cannot manage through Cayosoft is the display name. To change the display name, send an email message to servicedesk@northwestern.edu and a system administrator will make the change for you.
Requests to change display name for ORG Exchange accounts cannot be done at the Service Desk, these requests are to be escalated to NUIT-CI-CollaborationServices. 
 

Signing out

  1. At the upper right of your window, locate your NetID beneath the Person icon
  2. Click the Person icon then click Sign Out.
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