How to Report a Cellular Service Issue

Northwestern IT continues to remediate cellular service as problem areas are identified and funds are allocated.

To report a cellular service problem inside a building, please email the IT Support Center at consultant@northwestern.edu (preferred) or call (847) 401-4357 (1-HELP) and include the following information:

1. Cellular service provider used (AT&T, T-Mobile, Verizon or Sprint);
2. Manufacturer and model of phone used, and age of phone;
3. Building and room number where the problem occurs;
4. Problem being experienced, e.g., have bars but can’t receive calls, or dropped calls, etc.
5. Approximate time frame when problem began.
6. Lastly:
   • Please also turn off Wi-Fi, then try and do a data session (YouTube, etc.) to see if you can stream video.
     • Did the video work?
     • Please now try to make a phone call with Wi-Fi off. Did the call work?
   • If your device and carrier supports Wi-Fi calling, does activating it help the issue?