Northwestern faculty, and staff authenticating with a University-issued hardware token should:
If your hardware token is not your primary MFA device, when prompted to "Verify your identity" via Duo, click Other Options
1. Click the Hardware token option from the list of authentication options.
2. Press the button on your hardware token to generate a new passcode.
3. Type the passcode into the space provided.
4. Click Verify.
Important: Hardware tokens can get “out of sync” if the button is pressed too many times in a row, and the generated passcodes are not used to log in. Please review the self-service suggestions on the next page to remediate the “out of sync” condition.
If your token stops working, please contact the IT Service Desk at 847-491-4357 (1-HELP)
or servicedesk@northwestern.edu.