Troubleshooting myHR Seeing Oracle Login Page when uploading content

User attempting to upload a PDF to myHR (e.g., Tuition Benefits or Additional Pay) sees the Oracle Login screen and cannot upload the document.

Follow these troubleshooting steps prior to escalating:

1. Ask the user login to https://myhr.northwestern.edu
2. Click on the three dot (Action list) in the upper right of myHR.
3. Click on My Preferences.
4. Under General Settings > General Options > Accessibility Layout, change the drop-down to "Screen reader mode off."
5. Click the Save button on the top right side of the page.
6. Click OK in the "Your Personalizations have been saved."Pop-up
7. Logout and close your browser window.
8. Login to https://myhr.northwestern.edu