Upgrading Hosted or Managed Virtual Servers to a Supported OS

When a virtual server which is hosted or managed by the Northwestern IT Platform Services team needs to have its OS upgraded, please follow the instructions below.

Please note that in-place upgrades are not supported by Northwestern IT. In-place upgrades create unique conditions on the server which make it difficult to support the operating system. An installation baseline is needed from a known working installation, not an installation that has gone through an upgrade. This baseline will ensure that future patching and processes are based on a fresh installation. 
 

Upgrading a Server’s Operating System

  1. Request a new server via the Virtual Server Request Form.
  2. Reinstall applications and transfer data as needed to the new server.
  3. Complete all testing to ensure the server is working as intended.
  4. If the new server will assume the name and IP address of an existing server, please Submit a Request for the server rename to the “NUIT-CI-PS-Infrastructure” team and include the information below. Please do not change a server name without contacting Northwestern IT Platform Services.
  • Existing server name
  • Existing server IP address
  • New server name
  • New server IP address
  • Best day/time to rename the server
  1. Submit a request to have the old server decommissioned.

 


 

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Article ID: 2597
Created
Thu 5/2/24 9:50 AM