Troubleshooting authentication timeout issues for Duo Verified Push on iOS (iPhone/iPad)

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  1. On the Northwestern Online Passport page, whether in the Authenticator app or in a web browser, enter your NetID@ads.northwestern.edu (or primary Northwestern email address) and your NetID password and press Sign In.
  2. If Duo Push is your preferred login method, a 6-digit code will appear on-screen, followed shortly by a notification from the top of the screen. DO NOT TAP THE NOTIFICATION.
  3. Long-press (or press-and-hold) the notification until an additional menu appears.
    A time-sensitive notification comes to the foreground, blurring out the six-digit verification code. Are you logging in? Additional verification needed. Open app to verify. Another menu is beneath it, offering Enter code and Deny.
  4. Tap Enter code

    Note: The background will fade into a blur, preventing you from reading the 6-digit code. If you need to write down or memorize the code and the notification goes away, you can swipe down from the top of your screen to open your Notification Center to access the notification again.
  5. Enter the 6-digit code from Step 3 and tap Approve
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Article ID: 2646
Created
Sun 8/4/24 10:51 AM
Modified
Tue 8/6/24 10:30 AM