Setting up and using the 32-bit version of GlobalProtect VPN for Windows

Most Windows computers run 64-bit software and will use the default GlobalProtect VPN client (see 62248). If your Windows system requires 32-bit software, you will need to manually uninstall the default 64-bit version of GlobalProtect and install the 32-bit version.

Uninstall the 64-bit version

1. Go to Control Panel > Programs > Uninstall a Program
2. Find GlobalProtect and click Uninstall

Download and set up the 32-bit version

1. In your web browser, go to https://vpn-connect.northwestern.edu.
2. When prompted, enter your NetID and password, and authenticate through Duo.
3. At the top of the screen, click GlobalProtect Agent.
4. Click Download Windows 32 bit GlobalProtect Agent.
5. Open the downloaded GlobalProtect application. When prompted for a portal address, enter vpn-connect.northwestern.edu.
6. When prompted, enter your NetID and NetID password, then confirm your identity with Duo multi-factor authentication. You will then be connected to GlobalProtect.

Connect to GlobalProtect VPN

1. Click the GlobalProtect icon in the system tray, then click Connect. If nothing seems to happen when you click Connect, see 99180.
2. When prompted, enter your NetID and NetID password, then confirm your identity with Duo multi-factor authentication. You will then be connected to GlobalProtect. 
3. To disconnect, click the GlobalProtect icon again, then click Disconnect.

Keywords: virtual private network "global protect" Paloalto "Palo Alto" win GP
Created: 2018-09-08 00:19:18
Updated: 2022-03-21 16:23:20