If you are using the OneDrive application (Windows, Mac, or Mobile) and receive the error message "We were unable to verify your account. Please sign in for ....@northwestern.edu or cancel and try a different account." please follow these instructions.
1. Visit https://onedrive.northwestern.edu and log in with your Northwestern credentials.
2. Click on Sync
3. If you get a popup that says "Open Microsoft OneDrive?", click "Open Microsoft OneDrive"
4. Click "Close" to the "We're syncing your files" popup.
Your feedback on this article is welcome, and we review comments regularly. However, if you have an issue or question requiring immediate attention or want to discuss your feedback on this article, please get in touch with the Northwestern IT Service Desk at 847-49
1-4357 (1-HELP) or
consultant@northwestern.edu.