OneDrive: Error: "We were unable to verify your account."

If you are using the OneDrive application (Windows, Mac, or Mobile) and receive the error message "We were unable to verify your account. Please sign in for ....@northwestern.edu or cancel and try a different account." please follow these instructions.

 

 

1. Visit https://onedrive.northwestern.edu and log in with your Northwestern credentials. 

2. Click on Sync

 

3. If you get a popup that says "Open Microsoft OneDrive?", click "Open Microsoft OneDrive"

 

4. Click "Close" to the "We're syncing your files" popup.

 

 


Keywords: "box migration" OneDrive "unable to verify your account" errors
Created: 2021-12-09 19:33:12
Updated: 2022-01-28 20:02:18

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Article ID: 1291
Created
Thu 5/12/22 12:38 PM
Modified
Wed 2/1/23 9:01 AM

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OneDrive offers secure, cloud-based storage that lets you seamlessly collaborate and access files from anywhere in the world, at any time.