This document outlines steps to take if you send a message from your @u.northwestern.edu, @nlaw.northwestern.edu, @alum.northwestern.edu, @kelloggalumni.northwestern.edu, or @fsm.northwestern.edu email account but the recipient never gets the message.
First, verify that you are sending your email to a correctly-spelled, active email address, and that the recipient is able to receive messages from other sources. If they still cannot receive the message, follow the troubleshooting steps at this Google support article.
Your feedback on this article is welcome, and we review comments regularly. However, if you have an issue or question requiring immediate attention or want to discuss your feedback on this article, please get in touch with the Northwestern IT Service Desk at 847-49
1-4357 (1-HELP) or
consultant@northwestern.edu.