Fixing when GlobalProtect VPN for Windows is stuck in a “connecting” state

If GlobalProtect gets stuck in a "connecting" state when you click Connect, you will need to perform an uninstall and reinstall of the client software using the steps below.

Uninstall and Reinstall GlobalProtect

  1. Browse to\Software\Titles\NU_Global_Protect\Current\Windows\ to download the GlobalProtect installation package
  2. From your computer's Downloads folder, right click on, choose Extract All...
  3. Accept the defaults in the Extract Folder window.
  4. If prompted with "Windows protected your PC", click on "More info" ,then "Run Anyway".
  5. In the next window that opens up, double-click on globalprotect_install.bat (NOT on GlobalProtect64x.msi).
  6. Once this is done, GlobalProtect Setup Wizard will appear with option to either "Repair GlobalProtect" or "Remove GlobalProtect", choose the "Remove GlobalProtect" option and follow the prompts.
  7. Once removed, browse back to the GlobalProtect folder you extracted and double-click on globalprotect_install.bat (NOT on GlobalProtect64x.msi).
  8. Once this is done, an installation window will prompt and you can click "Next" to follow the installation instructions.
  9. When prompted for a portal address, enter



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Article ID: 1746
Thu 5/12/22 12:39 PM
Thu 2/15/24 9:35 AM

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