Email and Modern Authentication

Action

• Outlook is the only supported mail app for Android; for instructions see "Set up your @northwestern.edu (Microsoft 365) account with Duo multi-factor authentication on Android"

Action

• Remove and re-add your Exchange account from OS Accounts/Mail.
• For instructions see "Setting up your @northwestern.edu (Microsoft 365) account on iOS (iPhone) behind MFA"

Action

• Upgrade to the current version of Apple Mail. Work with your departmental IT team to upgrade to the current version of iOS, which will also upgrade the current version of Mail.
• For instructions see "Setting up your @northwestern.edu (Microsoft 365) account on iOS (iPhone) behind MFA"

Notes

• Older devices may not be able to support upgraded versions of the iOS or the latest version of Outlook. These devices will no longer be able to access Northwestern email.

Action

• Remove and re-add your Exchange account from macOS. Seek assistance from your departmental IT support team.
• Or use Outlook for Mac. Work with your departmental IT team to install Outlook for Mac. For setup instructions see  "Set up your @northwestern.edu (Microsoft 365) account with Duo multi-factor authentication in Outlook for Mac"

Action

• Upgrade to the current version of Apple Mail. For University-owned computers, work with your departmental IT support team to upgrade to a more recent version of the macOS, which will also upgrade the current version of Apple Mail.
• Or use Outlook for Mac. Work with your departmental IT team to install Outlook for Mac. For setup instructions see "Set up your @northwestern.edu (Microsoft 365) account with Duo multi-factor authentication in Outlook for Mac"

Notes

• Some older computers may not be able to support upgraded versions of the macOS or the latest release of Outlook. You may need to access your account using the Outlook Web App (OWA) at https://office365mail.northwestern.edu

Action

• Work with your local IT group to install Outlook on your computer. Some schools and departments may support an alternative to Outlook in certain situations.
• Use the Outlook Web App (OWA) at https://office365mail.northwestern.edu
• For Thunderbird Unsupported Instructions are provided here "Configure Thunderbird for Modern Authentication and MFA" ​​​

Action

• You must use Outlook 2016. Please work with your departmental IT support team to upgrade to Outlook 2016 or higher. In some cases you may need to upgrade your computer's operating system.
• For instructions see "Set up your @northwestern.edu (Office 365) account with Duo multi-factor authentication in Outlook 2016 for Windows"