Students can request a refund for a failed print job in the Student Pay print queues through the Northwestern Print web portal at: https://print.northwestern.edu/.
A University Library staff member will respond to your request within 3 business days. Refunds are provided as a credit to your Northwestern Print account under the account Transactional Funds. Funds cannot be added to a student’s Cat Cash account. All account balances in Northwestern Print expire when your NetID expires. Northwestern Print cannot supply cash/credits refund for unused balances.
How to request a refund for student printing
To request a refund, log in to your Northwestern Print account at https://print.northwestern.edu/
On the left-hand column, click Recent Print Jobs.
Find the print job for which you would like to request a refund. On the rightmost column, select Request Refund.
Note: Request refunds only for print jobs where the CHARGED TO column lists your NetID. Print jobs with a chart string in the CHARGED TO column are for cost visibility only, with no actual funds to refund. 
Fill out the form, include any significant details, and select Submit.
Reprinting a failed print job
In the case of a printer error, reprints can be requested at the Main Library Information Commons desk or the Mudd Library Circulation desk. For additional information, see Northwestern Print: Reprinting a Failed Student Print Job