Students can request a refund for a failed print job through the Northwestern Print web portal at: https://print.northwestern.edu/.
A University Library staff member will respond to your request within 1 business day. Refunds are provided as a credit to your Northwestern Print Refunds account. Funds cannot be added to a student’s Cat Cash account. Your Refunds Balance also expires when your NetID expires. Northwestern Print cannot supply cash/credits refund for unused balances.
How to request a refund for student printing
To request a refund, log in to your Northwestern Print account at https://print.northwestern.edu/
On the left-hand column, click "Recent Print Jobs"
Find the print job for which you would like to request a refund. On the rightmost column, click "Request Refund."
Fill out the form, include any significant details, and click "Submit."
A library staff member will respond to your request within 24 hours. Refunds are given in the form of Refund balance which can be viewed within your Northwestern Print account at https://print.northwestern.edu/
Reprinting a failed print job
In the case of a printer error, reprints can be made at the Information Commons desk, or refunded to your NUPrint Balance. See Northwestern Print: Reprinting a Failed Student Print Job