Troubleshooting installation issues in the new Teams client

The App switcher toggle is not visible

Please review the following if you do not see the 'Try the new Teams' toggle in the upper left hand corner of the Teams classic client.

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1) Check if your Teams client is up to date (applies to desktop client only as web clients are automatically updated).

2) Make sure your machine has the applicable prerequisites.


Troubleshooting the App switcher toggle (toggle visible but not working)

Users may experience an issue similar to what is shown below.

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1) Refer to the troubleshooting guide as installation may be blocked on your Windows PC by group policy or you use an admin managed machine.

2) Clear your local Teams cache.

    Classic Teams window client cache

    Classic Teams Mac client cache



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Article ID: 2538
Tue 1/9/24 1:49 PM
Tue 1/9/24 1:57 PM