The Support Center provides Service Desk as a Service via phone, email, and chat to support the incident and service request processes for Northwestern IT and other partners.
Partners can integrate into the 1-HELP main call flow as well as ticket intake via email, chat, and request form. Tickets and issues will be seamlessly routed as appropriate within central IT or to departmental IT resources.
Available to
Cost
Cost will vary based on the negotiated service model.
How to Request Service
Click the "Request Service" button to the right.