Includes ticketing and tracking tools to facilitate IT Service Management processes like incident response, service request fulfillment, IT change management, Service Desk as a Service, IT Knowledge Base, etc.
Services (2)
The Support Center provides Service Desk as a Service and catch-and-dispatch services via phone, email, and chat to support the incident and service request processes for Northwestern IT and other partners.
Northwestern’s IT Service Management platforms include Northwestern’s primary ticketing and ITSM system. Teams can use this platform to manage service request and incident intake, triage, and management; plan and and approve changes to IT systems and infrastructure; and receive and respond to customer feedback.