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Options for Duo Multi-Factor Authentication

  1. Knowledge Base
  2. IT Knowledge Base
. Biometric authentication (TouchID or Windows Hello) If your devices support TouchID (for macOS), Windows Hello (for Windows), or other biometric authentication, you can self-register these systems to use

Northwestern Print: Staff and Student Affiliation: Choosing the Correct Print Queue

  1. Knowledge Base
  2. IT Knowledge Base
print queues, you can download them following the Installing Mobility Print instructions based on your device’s Operating System.  ​Windows: https://print.northwestern.edu:9164/client-setup/known

Printer Setup macOS

  1. Knowledge Base
  2. IT Knowledge Base
: The key command combination and the Go -> Applications lead you to the same window.   Once you’ve navigated to Self Service, open it up. The window will look like this: From here, simply

Northwestern Print: Faculty and Staff Only Affiliation: Print from a Personal or Unmanaged Device

  1. Knowledge Base
  2. IT Knowledge Base
both can be changed to allow single-sided printing when necessary. Follow the steps below based on your operating system: Windows: https://print.northwestern.edu:9164/client-setup/known-host

Encryption Key Escrow

  1. Services
  2. Desktop and Mobile Computing
  3. Endpoint Management Infrastructure
: Microsoft Bitlocker Administration and Monitoring for Windows computers, and JAMF for Mac FileVault. Information Security Policy and Standards: Data Encryption   Available to IT Staff

OneDrive error: "There was a problem connecting to OneDrive"

  1. Knowledge Base
  2. IT Knowledge Base
There is a known issue where a user is trying to log into OneDrive for Windows or OneDrive for Mac and they authenticate successfully. However, users receive the error message: "There was a problem

GlobalProtect VPN for ARM Devices (Surface Pro, Etc...)

  1. Knowledge Base
  2. IT Knowledge Base
-up instructions and go directly to connect to GlobalProtect. Set up GlobalProtect Note that your computer must be running 64 bit Windows 10 or later. If you don't have administrative rights to

Feinberg - Installing Imagej and Fiji without administrative rights

  1. Knowledge Base
  2. IT Knowledge Base
windows ...   Once the everything is extracted, click and drag the Imagej folder and move it to your desktop   Upon the initial start up, you will have a Windows Security Alert because of the

Software for Students, Faculty, and Staff

  1. Knowledge Base
  2. IT Knowledge Base
and Windows Server 2003/2008/2012 64 bit Download .exe Bomgar Remote Support Assistance Departmental Purchase (d) Win Order   Cisco Jabber Requires

Outlook External Sender ToolTip

  1. Knowledge Base
  2. IT Knowledge Base
message source is external. Below are examples of what this ToolTip will look like in different Outlook clients.  Outlook for Web Outlook for Desktop (Windows, macOS) Outlook for Mobile (Android, iOS)

Completing and Attaching Documents using OnBase browser-based forms

  1. Knowledge Base
  2. IT Knowledge Base
on a Mac, and using Safari, we suggest Chrome or Firefox instead. If all else fails, a private window (such as Incognito mode on Chrome) – or trying another computer - is usually successful.

ArcGIS

  1. Services
  2. Software and Applications
  3. For Faculty and Staff
  4. Research Tools
available on the Windows operating system. To check additional system requirements, follow this link. To authenticate ArcPro, first create an ArcGIS Online account using your NetID/PW and select the

OneDrive: Error: "We were unable to verify your account."

  1. Knowledge Base
  2. IT Knowledge Base
If you are using the OneDrive application (Windows, Mac, or Mobile) and receive the error message "We were unable to verify your account. Please sign in for ....@northwestern.edu or cancel and try a

How "Remember me" works in Duo Multi-Factor Authentication

  1. Knowledge Base
  2. IT Knowledge Base
application vendors typically use either a web toolkit provided by the operating system (Windows, macOS), or implement their own browser-like window. Examples of these types of applications include Global

NUworkspace: Mounting a Cloud Drive

  1. Knowledge Base
  2. IT Knowledge Base
it accessible via Windows File Explorer.     This short guide will show you step-by-step how to:    Mount a Cloud Drive  Access Files from Mounted Drives  Remove a Mounted Drive