CONDUITS Online Frequently Asked Questions

V 2.2

Yes, attachments can be included with the initial submittal thru the CONDUITS V 2.0 and greater Online form.
However, there is a 4MB limitation total for all combined attachments. Additional attachments can be added to the ticket thru the Service Management Portal.

• Navigate to the Service Management Portal -> Home -> Quick Actions -> View Your Tickets
• Locate/Preview your request by clicking on the 'Title"
• Drag and Drop attachments are limited to 4MB per attachment; while clicking the + symbol, selecting "from your computer" will allow attachments up to 50MB

Once you receive the system notification including the ticket number, you may update your request by responding to the email or thru the Service Management Portal.

• Navigate to the Service Management Portal -> Home -> Quick Actions -> View Your Tickets
• Locate/Preview your request by clicking on the 'Title"
• Click on the 'Comment' command button; the responsible resource will be automatically notified

However, dependent on the specifics of the CONDUITS Online Request, if the update is not received in a timely manner the work may have already been scheduled/completed.

Yes, but be advised that NM network activation (new install or update) requests will be routed to FSM IT for approval before the install or update process can proceed. This may delay completion of your request.