CONDUITS Online Frequently Asked Questions

 

What is the current version of the CONDUITS Online form?

 

Can I include attachments with my CONDUITS Online form requests?

Yes, attachments can be included with the initial submittal thru the CONDUITS V 2.0 Online form. However, there is a 4MB limitation total for all combined attachments.
Additional attachments can be added to the ticket thru the Service Management Portal.

  • Navigate to the Service Management Portal -> Home -> Quick Actions -> View Your Tickets
  • Locate/Preview your request by clicking on the 'Title"
  • Drag and Drop attachments are limited to 4MB per attachment; while clicking the + symbol, selecting "from your computer" will allow attachments up to 50MB

 

How do I update a CONDUITS Online Request once it has been placed?

Once you receive the system notification including the ticket number, you may update your request by responding to the email or thru the Service Management Portal.

  • Navigate to the Service Management Portal -> Home -> Quick Actions -> View Your Tickets
  • Locate/Preview your request by clicking on the 'Title"
  • Click on the 'Comment' command button; the responsible resource will be automatically notified

However, dependent on the specifics of the CONDUITS Online Request, if the update is not received in a timely manner the work may have already been scheduled/completed.

 

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Details

Article ID: 2326
Created
Thu 6/1/23 11:27 AM
Modified
Wed 9/27/23 10:15 AM

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