Northwestern’s IT Service Management platform includes Northwestern’s primary ticketing, service request, service catalog and knowledge base system. Teams can use this platform to manage service request and incident intake, triage, and management; plan and and approve changes to IT systems and infrastructure; and receive and respond to customer feedback.
The IT Service Management platform (TeamDynamix) is a software solution designed to help Northwestern University manage IT services effectively. It provides a centralized system for tracking and resolving issues, managing requests, and improving overall service delivery.
A service is a means of delivering value to customers.
The service catalog contains a list of services that customers can request.
Services are displayed in a user-friendly service catalog where users can browse and choose the service they need.
The IT Knowledge Base as a Service allows service owners to create, update, and publish documentation about their IT services. This database can be keyworded and searched. It also includes knowledge lifecycle features like regular update reminders.
The knowledge base is open to all IT Units to assist in troubleshooting. Search the Knowledge Base.
Features and Benefits
The IT Service Management platform is available to University users needing technical support for Northwestern Information Technology (IT), Student Enterprise Systems, University Enrollment, and University Relations services. Additional groups leveraging this tool for IT service management needs include: Weinberg IT, Feinberg IT, Office for Research IT, and Law IT.
Available to
- Campus IT
- Operation Units
Cost
N/A
How to Request Service
Click the appropriate button to the right.