Service Management Platform

Northwestern’s IT Service Management platform includes Northwestern’s primary ticketing, service request, service catalog and knowledge base system. Teams can use this platform to manage service request and incident intake, triage, and management; plan and and approve changes to IT systems and infrastructure; and receive and respond to customer feedback.


Features and Benefits

The IT Service Management platform is available to University users needing technical support for Northwestern Information Technology (IT), Student Enterprise Systems, University Enrollment, and University Relations services. Additional groups leveraging this tool for IT service management needs include: Weinberg IT, Feinberg IT, Office for Research IT, and Law IT.


Available to

  • Campus IT
  • Operation Units





How to Request Service

Click the appropriate button to the right.


ITSM Service Request Service Catalog Request


Service ID: 28
Fri 5/13/22 1:54 PM
Wed 5/31/23 11:42 AM

Service Offerings (2)

IT Service Management
The IT Service Management Platform is used by technicians to restore service to users who have experienced issues (incident management), fulfill service requests, and/or handle problem/change/release management.
Service Catalog Request
The service catalog contains a list of services provided by the IT department that customers can choose from and request.