Northwestern’s IT Service Management platform includes Northwestern’s primary ticketing, service request, service catalog and knowledge base system. Teams can use this platform to manage service request and incident intake, triage, and management; plan and and approve changes to IT systems and infrastructure; and receive and respond to customer feedback.
Features and Benefits
The IT Service Management platform is available to University users needing technical support for Northwestern Information Technology (IT), Student Enterprise Systems, University Enrollment, and University Relations services. Additional groups leveraging this tool for IT service management needs include: Weinberg IT, Feinberg IT, Office for Research IT, and Law IT.
Available to
- Campus IT
- Operation Units
Cost
N/A
How to Request Service
Click the appropriate button to the right.