Research Data Storage Service (RDSS) Troubleshooting Guide

This guide describes how to fix common issues with using the Research Data Storage Service (RDSS). If you don’t see your specific issue here, email with the following information:  

  • Name of the share name/file path you are trying to access 
  • Your operating system version 
  • What are you trying to do? Have you been able to do it previously or is this your first attempt? 
  • What are you unable to do? If applicable: what type of error are you getting? Including screen shots is very useful 

Common Issues

I can't connect to RDSS
I can't write files to RDSS
I can't see my RDSS files in Globus

Still need help?

Email if you have questions or need help using RDSS. 

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Article ID: 1649
Thu 5/12/22 12:39 PM
Wed 5/24/23 4:08 PM

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RDSS provides secure on-premise data storage for researchers.