If you are the only user that has access to the share who is having this problem, follow the steps below. If no one can connect to the share, your share may have been configured improperly, email rdss-help@northwestern.edu.

Are you in the right IP address range? 

You can connect to RDSS from on or off campus, but RDSS only accepts network connections from a specific range of IP addresses. Your IP address is determined by how you’re connected to the internet.  

From on campus, you can connect through an ethernet port or through wifi.  

• If you’re connecting through an ethernet port, your computer should automatically use Northwestern DNS servers to obtain your IP address. If you cannot connect to RDSS while using a campus ethernet connection, contact your local IT support for assistance. You can find this information under “Schools and Units” on the right-hand side of the main Service Manager Portal page. 

• If you’re connecting through wifi, make sure that you are connected to the Eduroam network. 

From off campus, you can connect to the internet as you would normally. However, you must also use GlobalProtect VPN. Try connecting to VPN and see if this resolves the issue. 

Note, we don’t recommend using VPN while you are on campus.  

Do you have access to the share? 

To connect to RDSS, you must have access to the share you’re trying to access.  

• For RDSS users, check with the share owner to make sure that they have granted you access to their RDSS share via the Self-service group management tool. If you don’t know who owns the share you are trying to access, email rdss-help@northwestern.edu 
• For fsmresfiles users, contact FSM-IT to determine if you have access to the folder you are trying to access.   

Have you updated your NetID password lately?  

If you have updated your NetID password late, your computer might be trying to connect with your old password. 

• If you have your share mapped as a network drive, you may have to remove the mapping and re-map the drive. 

• If you log in to your computer with your NetID credentials, you may need to log out and restart your computer to refresh your login credentials for your RDSS mount. 

Email rdss-help@northwestern.edu if these solutions did not work for you. 

If you have been able to read/write to the share in the past

If you can connect to RDSS but are unable write files, try the following:  

1. Disconnect from your share 
2. Restart your computer 
3. Reconnect to your share 

If you have your share mapped as a network drive, you may have to remove the mapping and re-map the drive. 

Known issue in Mac OSX Ventura

Changes in how smb connections are configured in Mac OS Ventura can cause you to be able to mount your share, but unable to write to the drive. To fix the configuration, you need to delete your connection information and then reset it.   

• In Finder, select the "Go" menu, then "Connect to server" (Shortkey is Command-K) 
• Delete the Favorite servers from the list on the window that pops up by highlighting the server name and clicking the minus (-) button below  
• Click on the dropdown button with the circle with 3 dots in it next to the minus button, then select Clear recent servers 
• restart the computer 
• Connect to the server as usual and test to see if you can write to the drive. 

If you’re still experiencing problems after resetting the connection, email rdss-help@northwestern.edu 

If you have never been able to read/write files to RDSS

If others who have access can read/write to the share, make sure you have access to the share,

• For RDSS users, check with the share owner to make sure that they have granted you access to their RDSS share via the Self-service group management tool. If you don’t know who owns the share you are trying to access, email rdss-help@northwestern.edu 
• For fsmresfiles users, contact FSM-IT to determine if you have access to the folder you are trying to access.   

If no one can read/write to the share, your share may have been configured improperly, email rdss-help@northwestern.edu.

The most common reason why users can’t see their RDSS files in Globus is that they don’t have their share mounted on the Globus node. If you’re getting a “permission denied” error, this might be the case.  See  Using the RDSS Globus Endpoint for instructions on how to mount your share. 

Alternatively, your mount point may be set incorrectly, especially for FSMResfiles users. If you are seeing some of the files you should have access to but not others, this might be the case. Email globus-help@northwestern.edu with the full path of each share/folder you need access to. See Finding the full path to your RDSS share for instructions. 

See the Troubleshooting section of the article on Using the RDSS Globus Endpoint for more information.