Resolving issues accessing a Research Data Storage Service share

If you're having trouble connecting to your RDSS share, the solutions vary based on whether you're on or off campus. 

Off campus: Connect to Northwestern VPN

If you are off-campus, you must use the Northwestern VPN to connect to a Research Data Storage Service (RDSS) share.

Please see Setting up and using GlobalProtect VPN for help with using VPN.

On campus: Configure DNS to use Northwestern DNS servers

If you are on-campus, you must use Northwestern's (or your school's) DNS servers in order to connect successfully. We don't recommend using VPN when you are on campus.

If you are on-campus and having difficulties connecting to an RDSS share, you may need to configure your DNS settings to use Northwestern's DNS servers. The firewall settings for RDSS also allow you to use your school's DNS settings. If you are interested in this latter option, contact your local IT department for more information on their DNS settings.


  1. Open the Start Menu and select Control Panel.
  2. In the search box at the top right corner, search Network and Sharing Center and click on the result.
  3. From the menu on the left, select Change adapter settings.
  4. Select Local Area Connection or Ethernet, and select Properties from the pop up menu.
  5. Select Internet Protocol Version 4 (TCP/IPv4), then click Properties.
  6. Check Use the following DNS server addresses.
  7. In Preferred DNS server, enter
  8. In Alternate DNS server, enter
  9. Click OK to close the Internet Protocol (TCP/IPv4) Properties window.
  10. Click OK to close the Local Area Connection Properties window.


  1. In the top left corner, click the Apple icon.
  2. Click System Preferences.
  3. Click Network.
  4. Click on the network you are using, such as Thunderbolt Port, Ethernet, or Wifi.
  5. Click Advanced.
  6. Click the DNS tab.
  7. In the bottom left corner, under the DNS Servers box, click the plus (+) sign.
  8. Enter
  9. Click the plus (+) sign again.
  10. Enter
  11. Click OK to close this window.
  12. Click Apply.

Still need help?

If none of these solutions work, please email for further assistance.



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Article ID: 1649
Thu 5/12/22 12:39 PM
Fri 2/24/23 11:16 AM

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