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Changing your device names

  1. Knowledge Base
  2. IT Knowledge Base
The summary is just a sentence or two giving the user the context of the info that follows.   Go to https://duoenroll.it.northwestern.edu Sign into Duo Click the My Settings

Granting Access to Remote Support Customer Client (Bomgar) on macOS

  1. Knowledge Base
  2. IT Knowledge Base
says Action Required and may request access to up to 3 different permission settings Grant Access as needed by clicking on the Grant Access Button next to the red exclamation When you

Using Duo Multi-Factor Authentication

  1. Knowledge Base
  2. IT Knowledge Base
When you're prompted to verify your identity using Duo Mobile, you confirm your identity using either Send Duo Push or Duo Mobile passcode.  By default, Duo Mobile will send a Push

Northwestern Print: Scan to SharePoint

  1. Knowledge Base
  2. IT Knowledge Base
.   ​If you need to change the settings, touch Settings.  ​ ​Select the options you want to change.   ​Load your originals into the auto-document feeder or

Modifying your privacy and visibility settings in NUsites

  1. Knowledge Base
  2. IT Knowledge Base
Privacy and Visibility settings allow you to manage and control access to your site. These settings can be updated from the Dashboard > Settings > Reading section of each site dashboard under the

Viewing and printing your 1098-T tuition statement

  1. Knowledge Base
  2. IT Knowledge Base
 studentaccounts-ev@northwestern.edu and Student Finance will send you a copy of your 1098-T via email. If you have an active NetID, make sure that you have pop-ups enabled on your browser; see Managing

Updating Wireless and email on iOS after changing a NetID password

  1. Knowledge Base
  2. IT Knowledge Base
After resetting your NetID password, you may find that certain Northwestern services on your iOS device stop working. If you had any of these services set to save your password, you will need to

Fixing when clicking Connect in GlobalProtect VPN for Windows does nothing

  1. Knowledge Base
  2. IT Knowledge Base
, you'll need to delete and re-add the portal info.   From the system tray, click GlobalProtect to open it. In the top right, click the  icon and select Settings > General. Under Portals

Using Globus with Amazon S3 storage

  1. Knowledge Base
  2. IT Knowledge Base
endpoint, follow the instructions in Globus's How to Access Your Files on AWS S3 with Globus documentation. Need help? Email globus-help@northwestern.edu for additional support in setting up

Deleting wireless profile on iOS (iPhone or iPad)

  1. Knowledge Base
  2. IT Knowledge Base
Deleting wireless profile on iOS (iPhone or iPad)   Go to settings then Wi-Fi. Click the I "information"  icon to the right of the SSID. Click  Forget this Network.   Keywords

Getting Help with LabArchives ELN for Research

  1. Knowledge Base
  2. IT Knowledge Base
Northwestern's site license, including site-wide settings and policies and procedures specific to Northwestern, please email ern-help@northwestern.edu and Northwestern IT staff will get back to you

Requesting additional features in Qualtrics

  1. Knowledge Base
  2. IT Knowledge Base
Northwestern's Qualtrics environment, located at http://qualtrics.northwestern.edu, offers a defined set of features included in our contract with Qualtrics. Some features may not be available, or

Resolving an "Internal authentication error" in CAESAR, myHR, or NUFinancials

  1. Knowledge Base
  2. IT Knowledge Base
registered for Multi-factor Authentication (MFA).   You will need to register a phone for MFA before you'll be able to access the service. For instructions on doing so, see Registering and managing your devices for Duo multi-factor authentication.

Unable to open PDF from a SharePoint Document Library

  1. Knowledge Base
  2. IT Knowledge Base
Update the default Adobe Settings for PDF file conversion specific to your Outlook client. Windows PC desktop Outlook client 1. Open the Outlook desktop client on your Windows PC. 2. Click

Cannot login to myHR Learn

  1. Knowledge Base
  2. IT Knowledge Base
recently admitted or employed at the University but your information has not yet been processed by the myHR Learn system In this situation, you may update your profile by following the instructions at