Changing your NetID password

My Password IS working

1. Visit NUValidate:
   • Go to nuvalidate.northwestern.edu.
2. Enter Your NetID:
   1. Enter your NetID and Password
   2. Click Login
3. Click Change Your NetID Password
4. Acknowledge the Northwestern Network and Computing Policy
   • Click the check box acknowledging you have read and accept the Northwestern Network and Computing policy agreement.
5. Enter and Confirm Your New Password
   1. Enter a unique password in the Enter New Password field
   2. Confirm this password in the Confirm Password field
6. Submit Your New Password
   • Click Submit
7. Confirmation
   1. If successful you will receive a message reading "Your request has been submitted."
   2. Click Complete to close this message.

My Password is NOT working

1. Visit NUValidate:
   • Go to northwestern.edu/login.
2. Enter Your NetID:
   1. Enter your NetID.
   2. Leave the password field blank.
   3. Click "Forgot Password?".
3. Choose Authentication Method:
   • You now have two options to authenticate:
     • Via Security Questions:
       1. Answer two of your pre-established security questions.
       2. Follow the password change prompts and click "Submit".
     • Via Duo Authentication:
       1. Click the "Authenticate via Duo" button at the top of the page.
       2. You will be redirected to another screen to use your NetID to initiate Duo authentication.
       3. After successful Duo authentication, you will receive an activation code.
       4. Use the activation code to log in to NUValidate and change your password.
4. Acknowledge the Northwestern Network and Computing Policy
   • Click the check box acknowledging you have read and accept the Northwestern Network and Computing policy agreement.
5. Enter and Confirm Your New Password
   1. Enter a unique password in the Enter New Password field
   2. Confirm this password in the Confirm Password field
6. Submit Your New Password
   • Click Submit
7. Confirmation
   1. If successful you will receive a message reading "Your request has been submitted."
   2. Click Complete to close this message.

Troubleshooting Login Issues

Users who experience issues with their netID password should first attempt a password reset. If the password continues to have difficulty authenticating to services following a password reset:

1. Do not immediately re-attempt the password reset process, repeated password changes may prolong the underlying issue
2. Allow 5-10 minutes then re-attempt signing in with the updated password
3. If issues persist, please capture a screenshot of any error messages you receive and include the URL of the site you are failing to access
4. Include your screenshot in an email to servicedesk@northwestern.edu, along with a description of your experience with this issue