Overview

By default, the PaperCut Print Deploy client for Northwestern Print will only install two print queues for faculty and staff printing: BW and Color. Additional print queues are available for installation in the Print Deploy client depending on need and access levels. 

Contents

• Overview
• Optional Print Queue Installation
• Removing Optional Printer Queues
• Installing StudentPay Print Queues
• Troubleshooting

Optional Print Queue Installation

1. Open the PaperCut Print Deploy Client.
   • In the Notification Area (system tray) at the bottom-right of your display, select the chevron (^) icon to reveal hidden icons.
   • Select the green printer icon that represents the PaperCut Deploy Client. 
   • Select View my printers.

2. On the left side of the PaperCut Print Deploy Client window, select Add printers.

   

3. From the list of available print queues, locate the queue you wish to add. You may need to scroll down to find it. Select Install.

   

4. Select Install for any additional print queues you wish to add.

5. Return to My printers to confirm all desired print queues show as installed.

6. Close the Print Deploy Client window.

7. If desired, follow the instructions for assigning one of the newly installed print queues as your default printer.

Removing Optional Printer Queues

1. Open the PaperCut Print Deploy Client.
   • In the Notification Area (system tray) at the bottom-right of your display, select the chevron (^) icon to reveal hidden icons.
   • Select the green printer icon that represents the PaperCut Deploy Client. 
   • Select View my printers.

2. In the default My printers section of the Print Deploy Client window, locate the print queue you wish to remove. Select the gray trashcan icon for the print queue to begin the removal process.

   

3. Repeat the above step for any additional print queues you wish to remove.

4. Close the Print Deploy Client window.

Installing StudentPay Print Queues

Faculty and staff may utilize the StudentPay print queues to pay for personal printing. These print queues are available as optional installation within Print Deploy. To install the StudentPay print queues, follow the steps in the Optional Print Queue Installation section above to open the Print Deploy client.

1. Either scroll down the list of all available print queues or search for StudentPay (no space). Locate the print queue you wish to install and select Install.
2. Return to My printers to confirm the printers are installed.
3. Close the Print Deploy Client window.

Troubleshooting

The following are common issues and their resolutions.

• You wish to remove a print queue, but the trashcan icon contains a diagonal line and the message “Your admin installed this printer. You can't uninstall it.”
  • For those in the faculty/staff role, the print queues BW and Color are installed by default and can't be removed. For those wishing for a more basic and controlled list of print queues, use Mobility Print instead.
• Adding optional print queues displays a red Failed message.
  • If you are on an ARM64 (Qualcomm CPU) Windows device, not all print queues have an ARM64 print driver and will fail to install. Print Deploy is unable to distinguish Windows CPU architecture and will display all printers with a Windows driver. The Library’s plotters are the most common printers where no ARM64 driver is available.
  • Reboot your computer to clear any potential issues.
  • It is possible a print queue is published to Print Deploy that you do not have access to. Contact your IT support to determine if this is true.

• The Print Deploy client is slow to open and displays the message "We can’t find any printers for you."

  

  • Like other components of Northwestern Print, the Print Deploy client requires that your computer be connected to the Northwestern network to work. Ensure you are connected before opening the client window.