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GlobalProtect VPN for Linux

  1. Knowledge Base
  2. IT Knowledge Base
Because Northwestern's GlobalProtect requires Duo Mobile multi-factor authentication (MFA), only GUI versions of the GlobalProtect can be used on Linux systems. You cannot use the command line (CLI

GlobalProtect VPN for macOS

  1. Knowledge Base
  2. IT Knowledge Base
Using GlobalProtect VPN on macOS If your University-owned computer is managed by your department, you may not need to set up GlobalProtect. If you see the GlobalProtect icon in your menu bar, skip

GlobalProtect VPN for iOS

  1. Knowledge Base
  2. IT Knowledge Base
Set up GlobalProtect on iPhone and iPad.   Set up GlobalProtect Note that your device must be running iOS 10 or later. From the App Store, find and download GlobalProtect When you

GlobalProtect VPN for ChromeOS

  1. Knowledge Base
  2. IT Knowledge Base
Set up GlobalProtect Go to the Google Play Store to download the GlobalProtect installation package. Open the installer, then follow the installation instructions. When prompted

GlobalProtect VPN for Android

  1. Knowledge Base
  2. IT Knowledge Base
Set up GlobalProtect on Android devices. Set up GlobalProtect Note that your device must be running Android v5.0 or later. From Google Play, find and download GlobalProtect When you

Uninstalling GlobalProtect for MacOS

  1. Knowledge Base
  2. IT Knowledge Base
If you have left the University and want to uninstall your GlobalProtect VPN on a Mac, or if you are having connectivity issues and you have tried all the troubleshooting tips in our Knowledge Base

GlobalProtect VPN for Windows

  1. Knowledge Base
  2. IT Knowledge Base
globalprotect ... If your University-owned computer is managed by your department, you may not need to set up GlobalProtect. If you see the GlobalProtect icon in your system tray, skip the set-up instructions and go

Uninstall and Reinstall GlobalProtect for Windows

  1. Knowledge Base
  2. IT Knowledge Base
Uninstall and Reinstall GlobalProtect for Windows ... globalprotect ... Browse to https://chocolate.ci.northwestern.edu\Software\Titles\NU_Global_Protect\Current\Windows\globalprotect_install.zip to download the GlobalProtect installation package From your

Setting up and using GlobalProtect VPN

  1. Knowledge Base
  2. IT Knowledge Base
globalprotect ... VPN provides you with secure access to University services and the Internet when you are off-campus. Northwestern is transitioning to a new VPN platform called GlobalProtect. GlobalProtect replaces

GlobalProtect VPN for Surface Pro X

  1. Knowledge Base
  2. IT Knowledge Base
Setup instructions If your University-owned computer is managed by your department, you may not need to set up GlobalProtect. If you see the GlobalProtect icon () in your system tray, skip the set

Fixing a blank window when connecting to GlobalProtect VPN on Windows

  1. Knowledge Base
  2. IT Knowledge Base
Clicking Connect in GlobalProtect should prompt you with the Northwestern Online Passport. If instead you get a blank white window, you need to reset the security settings within Internet Explorer

Fixing when GlobalProtect VPN for Windows is stuck in a “connecting” state

  1. Knowledge Base
  2. IT Knowledge Base
If GlobalProtect gets stuck in a "connecting" state when you click Connect, you will need to perform an uninstall and reinstall of the client software using the steps below. Uninstall

Fixing when clicking Connect in GlobalProtect VPN for Windows does nothing

  1. Knowledge Base
  2. IT Knowledge Base
Even though GlobalProtect installed successfully on your Windows computer, it may not recognize the portal address. If this happens, when you click Connect, nothing will happen. To fix this issue

Fixing the "Failed to connect to authentication server" error in GlobalProtect VPN for Mac

  1. Knowledge Base
  2. IT Knowledge Base
If your Mac is running macOS El Capitan (v10.11) you will get this error message when you first try to connect to GlobalProtect VPN. To fix it, you will need to adjust your security settings

Setting up and using the 32-bit version of GlobalProtect VPN for Windows

  1. Knowledge Base
  2. IT Knowledge Base
Most Windows computers run 64-bit software and will use the default GlobalProtect VPN client (see 62248). If your Windows system requires 32-bit software, you will need to manually uninstall